Sr. Business Systems Analyst - eBusiness
Chamberlain GroupAbout the role
Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
Job Summary
This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on SAP Commerce and related applications. Requires a minimum 7 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.
Essential Duties and Responsibilities
Design, configure, develop, test, implement, and support applications that enable eBusiness business processes, focused on SAP Commerce, SmartEdit, Data Hub, and integrations with other applications such as SAP ECC, Coveo, Paymetric, Vertex, Widen
Work with business stakeholders to understand business processes, gaps, pain points, and objectives; elicit, define, and analyze requirements
Collaborate with colleagues to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices
Collaborate with application developers to create functional specifications for custom development that adheres to design guidelines and industry best practices
Collaborate with Super Users and/or Quality Engineers to create test cases for end-to-end business processes and system functions, ensuring traceability and coverage of requirements; execute tests; facilitate Super User and/or Quality Engineers test execution; analyze and resolve defects
Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management
Support production systems; proactively work to analyze and resolve production problems in a timely manner; resolve end user service requests; independently execute production support processes including identification of issue severity, root cause, and path to resolution
Identify opportunities to leverage applications to improve business processes, and support business re-engineering efforts. Research and represent industry best practices
Plan and manage small projects leveraging appropriate project management methodology
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.
Minimum Qualifications
Education/Certifications:
Bachelor’s degree in Information Systems or equivalent
Experience:
Minimum 7 years’ experience in Information Technology, preferably applications development or configuration.
Minimum 5 years hands-on experience with SAP Commerce including hands-on configuration
At least one full lifecycle implementation of an eCommerce platform
Minimum 5 years working with business processes related to eBusiness such as content management, product information management, checkout, site search, SEO
Knowledge, Skills, and Abilities:
Strong skills in systems analysis, problem analysis, troubleshooting, and technical error resolution.
Strong working knowledge of Agile software development processes; able to serve as Scrum master on small projects; adept at writing user stories
Strong business requirements analysis skills; ability to develop alternatives, identify pros and cons, and rec
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s