Sr. Business Systems Analyst - CDP & MAP

<p><strong>Overview</strong></p> <p>Esri’s users are at the heart of everything we do! It is crucial to manage our relationships with them and our data effectively. Join Esri’s corporate marketing team as a Sr. Business Systems Analyst where you will focus on supporting the customer data platform (CDP) and marketing automation platform (MAP). Ensure business needs are met, end-users are effectively trained, and updates to our processes and the technology platforms are implemented as needed.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Gather business requirements for the CDP and MAP by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows</li> <li>Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs</li> <li>Collaborate with both business and technical teams to prioritize technology requirements, create process models for the current and desired states, evaluate potential solutions, recommend short-term and long-term solutions, and design business processes and end user training</li> <li>Generate and update analysis artifacts and deliverables as necessary, including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories</li> <li>Effectively and autonomously participate in multiple, concurrent initiatives</li> <li>Collaborate on quality assurance, integration, and acceptance testing</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>5+ years of professional experience as a business systems analyst supporting mission-critical business applications</li> <li>Experience working as part of a scrum team in an agile environment as a business systems analyst, product owner, or similar role</li> <li>Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery</li> <li>Strong facilitation skills to elicit requirements from staff members at all levels across the organization</li> <li>Demonstrated ability driving consensus among multiple stakeholders</li> <li>Excellent communication skills, both verbal and written to effectively collaborate with clients, team members, and management</li> <li>Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans</li> <li>Bachelor’s degree in Business, Information Systems, Computer Engineering or a related STEM field</li> <li>Visa sponsor