Sr. Business System Analyst

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

The Finance & IT function works to accelerate business growth through ensuring that the company’s operations run efficiently and effectively, ultimately enabling the achievement of company goals.

This role would be responsible for providing Problem Management, Knowledge Management, Configuration and Asset Management, Service Catalogs/Workflows and Custom Workflows, Discovery, and Service Mapping. As an integral member of a broader ServiceNow team, the Sr. Business Systems Analyst actively shares knowledge with team members and continues to expand the organization's rich ServiceNow platform and capabilities. 

This role of the Senior ServiceNow Business Systems Analyst serves as a translator between technical teams and the business stakeholder community to collect, clarify, analyze and translate requirements into documentation and provide guidance on which applications and solutions will meet the business’ needs.

This position will be working directly with business stakeholders, serving in both Business Systems Analyst and Testing roles as a liaison between the development teams and the business community, and must be able to communicate effectively via phone and web conferencing as many of the stakeholders work remotely. In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer-reviewing a wide array of documents, including user acceptance tests, training documentation and training delivery. This position is part of the Global Infrastructure team within IT and reports to the Manager of Infrastructure Applications. This position will be hybrid out of Atlanta, GA.

Essential Job Functions: 

• Responsible for functional facets of the software development life cycle (SDLC) including process definition and reengineering, high and detailed-level requirements gathering, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications.
• Gather and define functional, usability, reliability, and performance requirements in partnership with users for the implementation and enhancement of software systems.
• Mentor, lead, and manage (if necessary) more junior team members, including other business analysts and contractors.
• Manage projects involving business system implementations, upgrades, and process improvements including setting of project timeframes and priorities.
• Partner with project stakeholders by analyzing all requirements to formulate business specifications and translate those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution.
• Provide guidance to the client and to ServiceNow technical resources in the implementation of the to-be processes. Advise on all things functional and operational related to ServiceNow ITSM implementation projects.
• Create high-level (functional) designs that are accurately documented and mapped to business or architectural requirements and communicate those designs to the technical development teams.
• Lead business partners in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITSM processes.
• Interact with other staff as needed to ensure smooth and efficient operation of business information systems using a diplomatic, professional and service oriented approach, including written correspondence, technical consultations, and meetings. 
• Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, and gap analysis reports.
• Develop and maintain design workbooks, process documentation and ServiceNow Agile stories.

• Develop reusable, automated processes and tools to continuously improve the end-user experience.  
• Follow team procedures, identify gaps, and resolve problems effectively.  
• Demonstrate and deliver excellent customer service at all times.  
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