Sr. Business Line Liaison – Controls & Issues Management

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Senior Business Line Liaison (Sr. BLL) supports the execution of all risk and governance activities within their designated line of business area of responsibility (LOB).  The Sr. BLL serves as the point of contact for key risk and governance activities, and coordinates actions, responses, and documentation for the business in areas of increased risk (inherent and residual) or complexity. The Sr. BLL may providing coaching and oversight for the BLL and may review documentation prepared by the BLL related to areas of increased risk or complexity.

US Customer Assistance

Issues Management Group - Retail Default Mortgage

• Team provides the line of business with support in the Change Control and Issues Management space by executing on all regulatory and non-regulatory Action Plans.
• Support the Retail Default Management (RDM) organization.  This includes TD Helps, Collections, Foreclosure, Bankruptcy, Asset Management and Process Optimization.
• Team is responsible to partner with all stakeholders that include the Business, Controls Governance, Compliance, Risk and Legal to drive solutions.

Remote

Depth & Scope:

• Acts as the point of contact for the Line of Business areas of responsibility (LOB) for any potential self-identified findings and document the control breakdown and root cause and communicate to relevant parties; In addition to drafting the documentation, responsibilities may include a review of documentation from Business Line Liaison (BLL) for areas of increased risk or complexity
• Acts as the point of contact for the SSG&C Audit/Exams and remediation team for any key information, actions, responses, or remediation required by the LOB; Leads or oversees the coordination with the LOB to fulfill these requests, or for other tasks as required, depending on risk and complexity
• Drafts and/or reviews action plans for all issues and findings within LOB
• Oversees the completion of all closure activities to ensure all action plan deliverables are met, and document the remediation implemented by the business, and provide any necessary guidance or conduct any necessary activities for the LOB, and review documentation from BLL for areas of increased risk or complexity
• Prepares or reviews all closure packages or required templates for all findings and issues in the LOB, get LOB approval, and submit to 1B SSGC
• Acts as the point of contact for the LOB for any potential incidents/events and notify or engage the Operational Risk and Framework Execution Pillars of the 1B (SSG&C) as needed
• Coordinates the fulfillment of any requests by an Examiner, Auditor, or other requestor, working with the LOB, drafting commentary or other deliverables as required, and for areas of higher risk or complexity, potentially reviewing drafts documented by the BLL
• Acts as a point of contact for any potential issues from exams, reviews, or other testing, to ensure LOB management is aware, and participate in the information gathering and discussions on the finding
• Supports the LOB BCP, ensure the plan is up to date, in line with the risk appetite, and all annual activities are completed as required
• Assists the LOB in identifying process impacts and change requirements related to regulatory projects managed by the Compliance Regulatory Office, and overseeing or providing support to the BLL  for areas of higher risk or complexity
• Acts as the point of contact for the 1B QC testing team, and provide responses to address 1B QC testing questions, remediation, or other actions as required, coordinating those responses with the LOB and review documentation or responses prepared by the BLL for areas of higher risk or complexity. Including but not limited to Compliance, ORM, and RCR Credit fi