Sr. Atlassian Administrator

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. PI is the digital arm of PENN Entertainment (NASDAQ: PENN), the largest regional casino operator in the U.S.). Our mission is to challenge the norms of the gaming industry by building an immersive interactive gaming experience that is responsible, innovative, and fun. We are committed to helping our team members grow and succeed.  We believe that hiring talented individuals that love what they do will help us win!

About the Role:

Penn Interactive (PI) is looking for a Sr. Atlassian Administrator with demonstrated success to join the team. The Sr. Atlassian Administrator will own and support Jira and Confluence while helping the team deliver the best solutions using the latest Agile methodologies. This role will support the overall Atlassian administration across the organization  and will also be a go-to person for any Jira issues, enhancements, and best practice questions. This role analyzes the need\issue, defines the best solution, and facilitates the successful implementation of complex solutions through hands-on work, interfacing with all appropriate resources and creating other materials to support the process.

Typical Work Day:

• Confidence and ability to work under limited supervision, with agency to drive change and adoption across cross-functional teams
• Manage and administer Jira and Confluence instances with a focus on project and workflow setup and configuration, utilizing agile best practices 
• Work with other Process & Tools team members  to develop and implement solutions in Atlassian toolchain based on organizational needs
• Develop and conduct end user-training and help sessions for new and existing solutions and features within our Atlassian toolchain
• Collaborate with Leadership and cross-functional stakeholder teams to translate requirements into customized workflows, screens, fields and solutions within Atlassian.
• Manage system access and permissions configurations to ensure compliance and enforce best practices
• Conduct regular system audits and troubleshooting to identify and resolve any issues within Atlassian toolchain
• Support evaluation of new plugins and enhancements to our Atlassian suite
• Work with other Atlassian Administrators and stakeholders to integrate Atlassian tools with other systems and tools within the organization.
• Monitor Atlassian health status, and keep everyone informed of any outages or performance issues 
• Clean up stale/unused workflows, issue types, projects, dashboards, etc.
• Configure, roll out, and maintain multiple Jira projects, workflows, schemes, project and portfolio settings, user groups, roles, and reports
• Create, manage, and support Atlassian automation for users to automate manual processes, implement business processes, and extract data for reporting and analytics purposes
• Create Jira-based reports, dashboards and planning views based on different user requirements, and provide stakeholders with actionable project metrics and status reports
• Keep up with latest features, functionality, and best practices of Jira and Confluence, and proactively identify improvements and opportunities to utilize new features and functionality.

Requirements:

• Bachelor's degree with minimum 5 years of experience working in Atlassian Admin space and at least 3 years of Agile Experience 
• Proven analytical and problem-solving abilities
• Experience documenting requirements artifacts, performing impact analysis, and rolling out process changes
• Demonstrated understanding of Project Management and Agile processes, strategies, and methods.
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others.
• Strong communication skills and enthusiasm to help others success 
• Experience working in a highly collaborative environment and promoting a team-first mentality.
  Bonus Points for:
  • Project management certifications (PMP, CAPM, PMI-ACP, PgMP, PMI-RMP, etc) 
  • Agile Certifications (CSM, PMI-ACP, APMG, PSM I,etc) 
  • A passion for sports and/or sports betting.

What We Offer:

• Competitive compensation package.
• Comprehensive Benefits package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
  
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Recently being recognized as a top workplace in the United States, we believe people work their best when they can be themselves. We are looking for hungry, innovative thinkers to help us challenge the status quo of the gaming industry.  Diversity, equity, and inclusion are vital to