Sr Associate, Client Relationship Manager

Date Posted:

2024-07-10

Country:

United States of America

Location:

OT139: CZ - ST LOUIS (BRENTWOOD) 1976 Congressional Drive , Maryland Heights, MO, 63146 USA

Otis Elevator Company is searching for a highly motivated Sr Associate, Client Relationship Manager., responsible for account management for all customers within the assigned geography. 

 

Essential Responsibilities

• Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory
• Responsible for improving customer satisfaction
• Retain and renew current maintenance agreements
• Improve the top line sales and profitability of assigned territory
• Manage and nurture account relationships to drive renewals and identify repair opportunity
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations, including Service PM and Supervisor
• Partner with branch repair sales and business development sales team to repair and business development opportunities.  
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

 

Education / Certifications