Sr Associate, Account Management

Date Posted:

2025-03-20

Country:

United States of America

Location:

OT363: SO - Phoenix, AZ 4405 East Baseline Rd, Phoenix, AZ, 85042 USA

Otis Elevator Company is searching for a highly motivated Sr Associate, Account Management to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.

On a Typical Day You Will:

• Sell Otis products and/or services through attaining daily call activity metrics, increasing touch points with decision makers, and exploring qualified leads

• Manage a portfolio of approximately 700 units in the Arizona market

• Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling

• Contact all customers on a rotational basis or as dictated by customer expectations

• Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics

What You Need To Be Successful:

• High school diploma or equivalent required; bachelor’s degree preferred

• Excellent demonstrated customer service skills required

• Previous sales experience

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Perks & Benefits:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven