Sr Analyst- Merchant Network Analytics

About Grubhub

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society.  

Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering.    

Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. 

About The Opportunity 

As a Senior Analyst, you will be responsible for analyzing complex data sets, identifying trends, and providing actionable insights that directly impact strategic decision-making and drive business growth. You will also be the architect of a connected ecosystem of dashboards and reports that empower teams across the business to move faster, smarter, and more confidently. This involves executing advanced analyses, improving reporting processes, and collaborating closely with senior leadership to address critical business challenges.

You will work with cross-functional teams to optimize business performance, implement strategic initiatives, and ensure that business decisions are backed by robust data analysis and reliable 'source of truth' reporting and metrics. Your work will have a direct impact on fostering growth and operational efficiency as well as influencing how key projects are executed and ensuring that the organization stays competitive in a rapidly evolving market. 

You will primarily support the Merchant Network team, who is responsible for signing, onboarding, retaining, and growing restaurant partners on Grubhub.  

The Impact You Will Make 

• Analyze Complex Data -Sets: Perform sophisticated analytics to understand critical drivers of business performance, including fraud prevention, customer care, and logistics operations. Leverage your analytical curiosity to proactively uncover data trends, anomalies, and other key insights that can help the company grow faster, reduce costs, and increase profitability.

• Build and Maintain Dashboard Ecosystems: Develop and manage a connected ecosystem of dashboards and reports across platforms such as Tableau and Redash. Ensure seamless integration and data consistency to support company-wide consumption.

• Support Cross-Functional Business Leaders: Collaborate with leaders to address business challenges, providing insightful analysis to help them understand the financial implications of their strategies and decisions. Present your findings and recommendations in clear, actionable formats, working with stakeholders to ensure that data-driven solutions are incorporated into business strategies. Influence key decisions with high-quality analysis and insights.

• Transform Business Requirements into Actionable Insights: Collaborate with cross-functional stakeholders to gather requirements and translate them into intuitive, data-driven dashboards and reporting solutions. Ensure outputs are tailored to drive strategic and operational decisions.

• Monitor and Report on KPIs: Take ownership of preparing, tracking, monitoring and communicating key performance indicators (KPIs) on a regular, recurring cadence.. Investigate variances and anomalies, identify trends, and communicate findings to Leadership to inform strategic decision-making.

• Develop and Maintain Financial Models: Design and implement financial models to support key strategic initiatives across various departments. Provide data-driven insights that help guide decision-making related to resource allocation, cost optimization, and performance improvement.

• Maintain a Central Source of Truth: Establish, document, and maintain a “Source of Truth” for company-wide metrics. Drive consistency in metric definitions, data sources, and reporting methodologies across the organization.

• Drive Reporting Automation and Scalability: Identify opportunities to automate recurring reporting tasks and streamline dashboard creation. Build scalable reporting frameworks and reusable templates to support future business growth. Work to optimize reporting tools, dashboards, and data collection methods, ensuring that data presented to s