Sr Analyst

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Sr. Analyst is responsible for ensuring our Sales Operations and Marketing businesses can perform their day-to-day activities utilizing our linear and digital traffic and promo systems and integrations. This role provides end user support for a variety of systems which assist with functions such as sales, planning, pricing, campaign management, traffic/operations, creative, promotions, ad serving, delivery and billing.  

Responsibilities

• Liaison between the Sales Operations and Marketing business users and technology organization, providing consistent and frequent updates to users on progress and resolution of requests, defects and enhancements.
• Maintain a strong relationship with the user base, ensuring customer satisfaction during all interactions.
• Take ownership of tickets from a queue to answer user requests which may involve investigating, training and testing to help resolve.
• Work in a team setting with counterparts on solving issues at hand but also able to work solely on tickets.
• Work with a ticketing system to track, categorize, prioritize and communicate status to the business.
• Identify and manage software defects and work with software vendors and engineering teams to resolve and implement solutions.
• Execute system configurations such as commercial break patterns, network design, inventory shares, user data collection and targeting, video measurement, and programmatic ad serving.
• Understand how issues impact the business and escalate critical issues when necessary.
• Support and troubleshoot issues (process and system- both linear and digital), identify root causes, and proactively implement sustainable corrective actions.
• Provide systems support to meet established SLAs during business hours, with occasional evenings and weekends as needed and during special events.
• Identify new opportunities and services to enhance the systems platform and drive more productivity/efficiency.

Qualifications

REQUIREMENTS:

• Minimum 3 years of experience working with Ad Sales Trafficking and / or Promo Optimization systems.
• Must be willing to have a flexible work schedule to meet operational and special event coverage needs.
• Must have experience with customer interactions and maintaining positive relationships.
• Must have strong interest and aptitude when working with and learning new software and technology.
• Must have experience within media industry.

PREFERRED QUALIFICATIONS:

• Bachelors Degree or equivalent professional experience
• Experience in product support / training within media industry strongly preferred.
• Experience with Digital Ad Sales Traffic systems
• An understanding of DAI ad serving technology and product taxonomy
• Technical background – experience setting up system integrations, troubleshooting ad tech issues, and system configuration
• Self-motivated and accountable, with a high level of commitment to responsibility.
• Excellent interpersonal, verbal and written communication skills; ability to work across multiple groups.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $140,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the un