Sr. Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Sr. Account Manager to join our growing team in Greenville, SC! 

The Sr. Account Manager will retain and grow business by servicing and managing clients by collaborating with team members to deliver exceptional customer service, achieve client satisfaction, and drive new business opportunities. 

How You Will Contribute: 

• Responsible for the day-to-day account management of an assigned book of business, including but not limited to responding to coverage questions; researching and resolving claims issues, enrollment and ID cards problems; processing policies and changes; providing coverage comparisons, premium breakdowns and claims runs; etc. 

• Build courteous and successful relationships with clients, vendors and carriers to improve client retention. 

• Establish, cultivate and manage customer relations with client membership. 

• Educate clients’ members on benefits programs, legislation, and regulatory requirements. 

• Provide documentation and guidance to client employees regarding group medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, Federal and NJ State Mandates, and other related employee benefit topics. 

• Manage the renewal process for health and lifelines of coverage for all assigned clients including ordering claims history, obtaining updated information (census data, carrier invoice, etc.) 

• Manage the review of internal compliance and client disclosure requirements, summary plan documents (SPD's) and employee communications to ensure alignment with client expectations and legal requirements. 

• Document renewal, sales, and insurance operations compliance documents into the sales management database. 

• Visit clients to address service issues, or present benefits material to employees during Open Enrollment meetings, as needed. 

• Assist in growing the assigned book of business through account rounding and referrals. 

Licenses and Certifications:  

• Insurance Producer license in good standing 

Skills & Experience to Be Successful: 
  

• 5+ years’ experience of employee benefit insurance coverages, contracts, and state regulations where business is conducted. 

• Proficiency in Microsoft Excel and all other Microsoft Office applications. 

• Proficient knowledge of the use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.) 

• College Degree in a business-related field. (preferred) 

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP;