Sr Account Manager, Banking

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Under general supervision (but works independently most of the time) responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and oversees transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the CSST servicing team. Resolves all types of operational or processing issues.     

Major Duties:

• Acts as initial contact for complex client or partner inquiries for banking products and services.  Assists with creating and implementing complex banking solutions (including treasury management) for new and existing WM clients
• Assists bankers with internal administration of accounts, business development and client presentations including due diligence at the onset of a credit opportunity which includes gathering financial statements, industry research, basic feasibility analysis and other credit information required to assess loan.  Acts as liaison with National Credit Center at inception and throughout Credit underwriting process.
• Coordinates with CSST to execute daily client transaction activity and transaction processing including fees, payments and borrowing; handles inquiry resolution; obtains appropriate documentation necessary for credit underwriting, monitoring and credit file maintenance; requests and ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners
• Coordinates with the CSST team on deposit related transaction processing including account opening, exception clearing, overdrafts, etc.
• Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up
• Acts as resource for the relationship servicing team for highly complex WM relationships.
• Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and clients to facilitate service changes
• Identifies service efficiency enhancements, process improvements, and service delivery.
• Communicates with clients regularly to inform them of account set-up or status, past due loans, document requests or other information
• Develops and maintains working knowledge of loan agreements, financial statements and other documentation required to monitor client relationships
• Provide support to Banker in areas of loan maintenance and onboarding when necessary. Responsibilities include processing loan payments accurately and efficiently, addressing loan-related inquiries, and ensuring continuity of service by assisting clients in the banker’s absence.
• This tole requires strong attention to detail, timely execution, and a customer-focused approach to ensure a smooth and professional client experience.
• Escalate client concerns in a timely and accurate manner.
• Act as designated backup to the Senior Personal Banker, providing coverage during absences and peak periods.
• Assist with front lobby banking responsibilities, including client transactions (deposits and withdrawals), cash handling, and end-of-day cash balancing in accordance with bank procedures

Knowledge:

• Knowledge of banking products and services is required.
• Knowledge of internal banking functions. Analytical, problem solving and organizational skills required

Experience:

• 5+ years’ experience, or equivalent, in financial servicing/accounting fields with client servicing background

Salary Range:

$77,625 - 128,225 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.<