SQL Reporting and Dashboard Specialist (Strategic Projects Team) - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The West Strategic Project Team partners with the most intricate and high-profile clients across the Western US, ranging from Texas to Washington and California, along with all states in between. As an integral part of Motorola's Software Deployment business, we thrive on innovation, bringing fresh ideas and unique insights into every conversation. We execute with unwavering integrity, working collaboratively across various facets of our organization to deliver solutions that exceed expectations. We specialize in implementing complex ecosystems for some of the region's largest and most complex software deployments.

Our team seeks intellectually curious experts who are passionate about outcomes and creatively Solving for Safer. We value those who embrace change and drive its progress forward, contributing to the development of innovative solutions that enhance our clients' concepts.

Job Description

Are you passionate about using your expertise in Microsoft SQL Server Reporting Services (SSRS) to make a significant impact in the field of public safety? Motorola Solutions is seeking a talented SQL Reporting and Dashboard Specialist to join our dynamic team. In this role, you will be pivotal in understanding and addressing the complex business requirements of our law enforcement customers.

Key Responsibilities:

• Develop, adapt, troubleshoot, and maintain SSRS SQL Forms and robust SQL reports.

• Design and build dynamic dashboards utilizing data from our reporting data warehouse.

• Collaborate with law enforcement clients to document requirements, create reports, and provide consultation on best practices related to data structure and reporting.

• Facilitate the installation and setup of technical systems and applications for customers who have purchased or outsourced technology and business process solutions.

• Manage initial customer access, data mapping, and transfer, and create process documentation.

• Conduct training for customer users on MSI Applications and SQL, ensuring effective implementation of software solutions.

• Test and troubleshoot system functionalities, documenting technical issues for escalation and providing feedback to improve products and processes.

• Act as the primary point of contact for application-related inquiries and collaborate with Product Management to communicate enhancement requests.
   

Qualifications:

• Preferred Bachelor’s degree in Information Technology, or related field or 3 Years of experience in a public safety Information technology field.

• Proficient in Microsoft SQL and SSRS, with demonstrable experience in building and maintaining reports and dashboards.

• Experience in crime analysis and reporting is preferred, along with familiarity working with law enforcement agencies.

• Strong ability to independently manage complex projects, demonstrating effective organizational skills.

• Excellent written and verbal communication skills, capable of delivering customized training (recorded, remote, and on-site).

• Understanding of public safety policies and procedures, coupled with a strong technical knowledge of software systems and their end-to-end functionality.

• Proven track record of identifying risks and implementing mitigation strategies with clear communication to management.

• Ability to create formal documentation and serve as a resource for colleagues.

• Must possess the ability to obtain necessary security clearance as required by government contracts.

• Must be a self-motivated team player able to work effectively with general guidance toward