Splish Splash Retail & Admissions Manager

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Retail & Admissions Manager oversees all aspects of In-Park revenue departments with a comprehensive focus on Retail, Admissions, Rentals, Games and Guest Services. This position ensures a smooth park operation while remaining compliant with all applicable standards, policies, and regulations.

This position is responsible for the strategic planning and oversight of programs and initiatives to maximize in-park revenue across all revenue generating channels including, retail sales, admissions and rentals. Concurrently, this role also focuses on achieving and maintaining exceptional customer experience across all guest-facing services.

This position will work closely with the In-Park Revenue Director to ensure optimal performance of all revenue departments is achieved.

We are currently looking for a:

 

Splish Splash Retail & Admissions Manager

Roles & Responsibilities:

 

Supervisory Duties:

• Manage all aspects of the Admissions and Retail teams, along with any other assigned business units

• Lead by example, attitude, and as a representation of Splish Splash core values

• Act as an approachable mentor and coach to all assigned team members

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets

• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

• Become knowledgeable of performing the essential duties of all admissions & retail positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being given in accordance with NY law

• Assist with team scheduling and timekeeping activities

Retail Duties:

• Manage all aspects of Retail Department including buying, product development, strategic planning, store layout, pricing, and traveling to buying shows, as needed, in coordination with corporate Retail team

• Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies

• Maintain and submit accurate inventories for Retail in coordination with Revenue Director

• Develop working relationships with Retail vendors

• Compare invoices with price sheets and monitor returns for credits

• Monitor POS menus throughout park to ensure pricing and items are accurate

• Ensure compliance with all PCI related standards, policies and procedures

• Ensure all Revenue areas maintain sanitation, cleanliness, safety standards by applicable agencies

Admissions Duties:

• Delight the guests with exceptional customer service and a guest-centric approach

• Lead customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channels

• Interact with guests on a face-to-face basis, asking for feedback, and promptly addressing concerns.

• Become knowledgeable of all passes, promotions, operating schedules, and planned events

• Ensure tickets and products are setup correctly within POS and Inventory system in Workday

• Oversee Front Gates/Admissions