Specialty Pharmacy Technician

Pharmacy Liaison

St. Joseph's Health

Paterson, NJ

CPS Solutions is seeking highly motivated and customer service-oriented pharmacy professionals who want to elevate their career to the next level. We are currently conducting a search for a full time, non-exempt Pharmacy Liaison to join a growing team of colleagues at St. Joseph's Health in Paterson, NJ, to provide outstanding service to patients with complex, specialty diseases to help them achieve improved clinical outcomes.

Pay rate: $20+ per hour based upon related work experience

Responsibilities:

• Educating leadership and clinic staff on the CPS model, to gain their support
• Initializing and leading ongoing work in clinics and ensuring that the patient/CPS engagement is appropriate and consistent with their preferences. This includes:
• Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
• Explaining the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
• Successfully enrolling patients into the program
• Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
• Overseeing services provided to enrolled patients – ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients’ needs
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome. This includes:
• Conducting outbound phone calls for patient support, adherence checks, and refill reminders
• Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support
• Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)
• Designing clinic workflows to help deliver the CPS experience to patients and developing new and improved processes for efficient, safe fulfillment of specialty medications
• Participating in conferences and workshops to help promote CPS

Qualifications:

• At minimum a High School diploma or equivalent
• Experience as a pharmacy liaison or technician
• Registered, or the ability to become registered as a pharmacy technician in the state of New Jersey
• Experience interacting with physicians, nurses, or other healthcare professionals (preferably in a medical clinic)
• Knowledge of benefits investigation, prior authorization support, and patient financial assistance work highly preferred
• Strong people skills and the ability to work with teams across customers
• Proficiency in standard workplace software (e.g., MS Office), EMR systems (e.g., EPIC, Cerner, or Meditech), and dispensing systems (e.g., QS1, RX30, or Computer Rx) highly preferred
• The ability to start from scratch, execute quickly and accurately without pre-defined processes and protocols, and an interest in defining such processes for the future
• The patience to adapt to patients’ and customers’ preferences and processes, while always upholding CPS standards

And bonus points if you have:

• Experience in a health system specialty pharmacy as an in-clinic liaison
• Experience working with various disease states

 Here’s what we’d like to offer to you:

• A driver’s seat position transforming how specialty pharmacy services are delivered to the most complex patients, to improve their overall experience and outcomes
• A platform to meaningfully leverage and further develop your (healthcare) technology, leadership, and management skills, working alongside our senior leadership and pr