Specialist, Systems

Location: Tech Ops (DFW-SV04)   
Additional Locations: None; Tulsa, OK
Requisition ID: 70957 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• As a member of the Maintenance Publications and Engineering Team within the Integrated Operations Division, you will serve as a liaison between AA and maintenance manual providers for Maintenance Publications and our internal/external users. 

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. 

• Provides oversight of the day-to-day operation for the Maintenance Publications team. 
• Responsible for developing new applications with specific purposes to help resolve business needs.
• Support existing system applications, including bug fixes, system enhancements, troubleshooting complex issues and identifying/implementing solutions. 
• Learn and understand business functions of the department and user groups. 
• Creates new ideas and processes for current applications to improve performance.
• Communicates project status and roadblocks to the team.
• Coordinates with software vendors and IT to test and deploy new applications within our publishing software tools.
• Synchronize, test, and deliver new OEM/other data integrated with American Airlines customized data within digital publication software systems.
• Provides technical support to Maintenance Publications staff.
• Management and tracking of system issues using the vendor reporting system, JIRA.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Technical Writing or associated field or equivalent education/training
• 1-year PM experience; demonstrated project management skills
• 3+ years of related work experience
• Experience delivering data solutions for, or within, a technical data environment 

Preferred Qualifications- Education & Prior Job Experience

• 1 to 3 years’ experience working with markup languages (SGML/XML/HTML)
• Experience with structured data tagging, parsing and data re-use
• Troubleshooting and testing of digital publishing tools to include DTDs and style sheets is a plus.
• Experience working with content management systems
• Working knowledge of ATA100 and S1000D data specifications
• Familiarity working with and editing PDF documents
• Knowledgeable working with and editing different graphic formats
• Source Code management

Skills, Licenses & Certifications

• Excellent analytical and critical thinking skills
• Strong organization skills with the ability to manage multiple tasks and meet deadlines
• Highly motivated individual with experience working independently and as part of a cross functional team. 
• Excellent customer service and interpersonal skills
• Ability to concisely present work
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serv