Specialist, Reverse Logistics

Specialist, Reverse Logistics

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of everyone increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is seeking an eager, growth-minded professional to join our expanding Operations team in Piscataway, NJ. In this role, you will lead daily reverse logistics operations while driving strategic initiatives that enhance sustainability, efficiency, and operational excellence. You will play a key role in evolving both the technology and physical layout of our operations to align with CHANEL’s commitment to innovation and environmental responsibility. This position partners closely with Supply Chain, Transportation, and Fragrance & Beauty (F&B) teams to ensure seamless execution.

What impact you can create at CHANEL:

• Drive operational excellence by optimizing reverse logistics performance, strengthening efficiency, and embedding sustainable practices into daily operations.

• Lead transformative, cross-functional initiatives focused on process innovation, technology integration, and the development of environmentally responsible practices.

• Champion CHANEL’s sustainability vision through strategic materials management, waste reduction programs, and measurable environmental impact improvements.

• Cultivate collaboration and continuous improvement across Operations, Supply Chain, and Transportation, ensuring alignment with business priorities and performance goals.

• Oversee and elevate on-site company store operations to deliver flawless execution, uphold brand integrity, and enhance the overall operational ecosystem.

• Partner with management to guide large teams through transformative initiatives that drive measurable impact.

You are energized by:

• Working in a highly collaborative environment

• Navigating complexity and supporting consistent transformation and change

• Collaborating with passionate teammates

• People leadership, coaching and development

What you will bring to the team:

• Manage day-to-day reverse logistics operations by planning, assigning, and directing work for union associates to ensure efficiency and accuracy.

• Lead cross-functional initiatives that establish new capabilities and improve lead times across the supply chain network.

• Leverage data-driven insights to inform strategic decisions and identify opportunities for optimization and continuous improvement.

• Develop and mentor staff for future growth through constructive feedback, coaching, and performance evaluations.

• In partnership with  senior management, oversee productivity, capacity planning, and SLAs to maintain operational excellence and meet business objectives.

• Design and maintain business process documentation including definitions, procedures, and training materials to ensure operational consistency.

• Drive operational transformation projects through process design, system testing, and the implementation of enhanced business solutions.

• Ensure full compliance with all regulatory requirements and maintain robust training programs aligned with government standards.

• Develop and standardize SOPs to unify operations across all distribution centers and elevate executional consistency.

• Contribute Reverse Logistics expertise to enhance returns processes across B2B and B2C channels.

• Oversee daily management of CHANEL’s on-site company store, ensuring operational excellence, inventory accuracy, and brand-aligned service standards.

Position Logistics:

• College degree in applicable field preferred or a minimum of 2 years applicable supervisory experience in a distribution environment

• Apply sound supervisory skills to support team success.

• Flexible schedule preferred, with the ability to support occasional evening or weekend needs

• Excellent verbal and written communication skills

• Knowledge of Warehouse Management Systems (preferably Manhattan Associates)

• Strong familiarity with warehouse control (WCS) and distribution systems, processes, and equipment

• Ability to interpret corporate policies and rules and apply to daily activities

• Familiarity wit