Specialist, Repair Ops Support - Central

Date Posted:

2025-05-14

Country:

United States of America

Location:

OTTXH: Texas Home Offices Remote Location, Remote City, TX, 06032 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Specialist, Repair Ops Support - Central who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.  

Otis Elevator Company is searching for a highly motivated repair operations support team member.  This role will work with the Central Operating Area to directly support the repair business and open order superintendents. You will do a variety of tasks that will help accelerate workable backlog and ensure timely billing in support of the superintendents and General Managers in the Central operating territory.

What you'll do:

• Source material quotes from vendors​ and issue PO/VPO as needed
• Update project notes in Smartsheets on a daily basis
• Customer relations lead - Order confirmed with customer/thank them for their business​
• Obtain and action applicable contract/customer PO's​
• Complete permit application and assist in scheduling crews (if necessary)​
• Order material as needed​
• Receive material​ for internal process tracking
• Work with Superintendent on scheduling
• Progress billing (where applicable)​
• Contact customer with scheduled date/time​
• If schedule changes calendar updated/customer notified​
• Pre-inspection verification (larger OO jobs)​
• Payment tracking - Ensure job has been paid prior to final turnover​
• Notify customer job is fully complete & final bill will be coming​
• Verify all PO's are paid in the system​
• Verify no more labor & material will hit the job​ – Inventory Control
• Action and initiate final bill in FSS​
• Assist with Upgrade App issues/opportunities/adoption from the field
• Mechanic Pay discrepancy tracking and investigation (as needed)

What You Will Need to be Successful:

• Ability to work in a highly team-oriented and dynamic environment
• High school diploma or equivalent required; bachelor’s degree preferred
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills and goal-orientated with strong time management and organizational skills

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You<