Specialist, CSR/Clerical Support

Welcome to Ovation Healthcare! 

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com. 

Summary:  

The Specialist, CSR/Clerical Support is responsible for providing administrative and clerical support in 

the management of patient accounts. This role involves handling billing claims and payment-related 

tasks, assisting with account reconciliations, responding to patient inquiries, and ensuring accurate 

record-keeping within the healthcare facility. 

Duties and Responsibilities: 

• Assist in the preparation and maintenance of patient accounts by verifying information, mailing 

claims, and updating account details. 

• Assist in generating patient invoices and billing statements for services rendered. 

• Ensure that all required billing documentation is completed and filed appropriately. 

• Respond to patient phone calls and emails related to account balances, billing inquiries, and 

payment options. 

• Provide general administrative support to the Accounts Receivables team as needed, including 

filing, faxing, and data entry. 

• Assist in generating standard reports on accounts receivable, payment collections, and aging 

accounts. 

Knowledge, Skills, and Abilities:  

• Previous experience in patient accounts, billing, or clerical support in a healthcare setting is 

preferred. 

• Strong organizational skills and attention to detail. 

• Excellent communication skills, both written and verbal. Basic knowledge of medical billing codes and insurance processes (preferred). 

• Proficiency in Microsoft Office Suite and billing software. 

• Ability to handle sensitive and confidential information with discretion. 

Work Experience, Education, and Certifications:  

High school diploma or equivalent; additional training in medical billing or healthcare administration is a 

Plus. 

Worki