Specialist, Business Capability Team Analysis

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

In joining the CRM Engagement Solutions Team, a part of Shared Business Solutions (SBS), you'll become part of a highly capable and extraordinary group of Salesforce experts, ready to support our Sales and Service customers across Nationwide Financial. This role supports Salesforce, the Nationwide Financial Customer Relationship Management (CRM) platform. This position is for a Product Analyst (PA). PA’s partner with our customers to DELIVER desired solutions for the CRM platform. Creating requirements, partnering with Salesforce business and technology resources and delivering enhancements to the platform.

1-2 years of experience with Salesforce preferred. Salesforce Administration Certification credential a plus (not required).

This is a hybrid role based out of the Columbus, OH.

Compensation Grade: F4

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Job Description Summary

Do you want to be a member of a team that aspires to lead business innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you're passionate about fueling growth, driving improvement and solving needs in a way that haven't yet been imagined, then Nationwide's Business Capability Team may be the place for you!

As a Specialist, you will be responsible for providing subject matter expertise to inform business outcomes, in addition to providing competitive industry analysis for a product and journey in support of a single line of business.

You will also be a member of a broader product and journey team representing the interests of all business stakeholders. You will be responsible for measuring progress against business outcomes and timelines ensuring the technology solution aligns to the business strategy and delivers expected business benefit measured by adoption of changes. You'll provide key support to the Business Capability Owner, representing the customer point of view while also examining processes and practices to determine how to best support the product and journey.

Job Description

Key Responsibilities:   

• Analyzes user needs, defines and documents business requirements, validates assumptions, evaluates solution options, partners with User Experience to create prototypes, leads proof of concepts, recommends appropriate solutions to Business Capability Manager. Provides insight for Business Capability Owner to support prioritization of the work. 

• Provides business process expertise directly or by leveraging SMEs; Conducts current state and future state process analysis.                                                                                                                           

• Consistently reviews KPIs that measure effectiveness of the product and journey with customers.   Provide insights to Business Capability Manager on areas of opportunity and/or focus.        

• Leverage curiosity and questions to ensure you gain the right understanding of current process and potential go forward options.                                                                          

• Keeps up on the latest industry trends as well as customer needs and behaviors.    

• Continually leverage technical skills and expertise and teach/train less experiences team members.                               

• Participates in agile ceremonies, daily stand ups, show and tells, iteration planning and retrospectives. 

• Execute design and development on business configurable tools where applicable in support of operational partners. 

May perform other responsibilities as assigned.   

Reporting Relationships: Reports to Director/AVP. 

Typical Skills and Experiences:   

Education: Bachelors degree in business, IT or