Specialist, Account Management

Date Posted:

2025-01-07

Country:

United States of America

Location:

OT460: TO - OKLAHOMA CITY, OK 803 S.E. 83RD, OKLAHOMA CITY, OK, 73149 USA

Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography. 

Essential Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
• Partner with branch business development sales team to identify business development opportunities.  
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Education / Certifications

• bachelor’s degree or equivalent work experience required.

Basic Qualifications

• Ability to work in a highly team-oriented and dynamic environment.
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Candidate must be customer centric with a strong desire to achieve customer satisfaction.
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Preferred Qualifications

• 3+ years of outside sales experience preferred

 

Benefits: 

Otis currently provides our colleagues with the following benefits: 

• 401(k) plan that includes generous company match and a separate automatic retirement contribution 

• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment 

• Three weeks paid vacation and paid company holidays  

• Paid sick leave - Employee assistance and wellness incentive programs 

• Life insurance and disability coverage 

• Voluntary benefits, such as legal, pet, home, and auto insurance 

• Birth/adoption and parental leave benefits 

• Adoption assistance 

• Tuition reimbursement program 

• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa