Specialist 3, Business Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for training internal and external customers on policies, procedures and workflows. Analyze accounts receivable, billing and process inquiries while providing superior customer experience for internal and external customers. Determine and implement process improvements to deliver operational efficiencies. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience. 

Job Description

Core Responsibilities

• Manage daily facility and fleet operations across assigned locations.   
• Role requires frequent travel to assigned company locations as well as client sites within assigned geography. 
• Serve as the primary point of contact for all building and fleet-related issues; Responsible for responding promptly to facility or fleet emergencies, such as breakdowns, equipment failures or building system outages.  
• Source, evaluate, and manage vendors and contractors for facility and vehicle maintenance services; Review new account setups and vendor onboarding to ensure accuracy and all vendor expectations are met.  
• Negotiate service agreements and monitor maintenance and repair budgets to ensure cost-effectiveness.  
• Coordinate with vendors and service providers to ensure timely and cost-effective repairs and monitor/evaluate repair work to ensure quality and compliance with standards.  
• Ensure all vehicles and buildings are in safe working condition and oversee all repairs for vehicles and facilities to minimize downtime, including federal, state and local regulatory compliance, including inspections and licensing.  
• Maintain building safety standards and ensure all facility operations adhere to OSHA and company safety protocols.   
• Coordinate quarterly inspections and routine maintenance of key building components (e.g., HVAC, electrical, plumbing, roofing).   
• Prepare and present reporting on operational statuses, issues, and improvement recommendations to management.  Identify opportunities to reduce expenses and improve efficiency.  
• Coordinate various projects and assignments with the team and other departments and maintain policy and procedure documentation.  
• Maintain an accurate and up-to-date inventory of all vehicles, including registration, and assignment status.  
• Track and manage facility-related assets and building systems for each location.   
• Consistent exercise of independent judgment and discretion in matters of significance.  
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Skills Needed:  

1. Basic knowledge of Excel 

2. Excellent communication skills  

3. Ability to plan and work independently  

4. Time management  

5. Inventory management  

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.