Specialist 1, Inbound Pump Sales

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take a “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We’re also so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE:

Responsible for managing incoming queue calls, responding to inquiries, placing sales calls to out-of-warranty pump customers and inactive customer pipeline to ensure customer retention and generating new business. Converts sales leads to qualified opportunities by supporting customers through the PIF (Patient Information Form) process. Understands customers’ underlying needs or issues and provides information regarding products & services.  Assists in the completion of customer orders through the insurance verification process. Meets and exceeds monthly goals (dept. key performance indicators) with an ongoing commitment to grow selling skills and product knowledge. Continuously work the pipeline of potential pump customers to meet or exceed department key performance indicators. Manage incoming queue calls.

Primary Duties & Responsibilities: 

• Responds to direct patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers, to discuss Tandem Diabetes Care products and services.
• Communicates with potential customers (by phone, email, and/or fax), and explains the operation and use of all products offered by Tandem Diabetes Care; ensures all questions are thoroughly answered and sales are generated.
• Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
• Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with HIPAA guidelines.
• Delivers superior front-line customer support by adhering to customer and sales support procedures.
• Manages calls to maximize time and effort on the job to achieve daily metrics.
• Converts competitor pump users to Tandem products.
• Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
  • Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Collection of all required documentation.
  • Coordinating shipments of products to customers.
• Works with Reimbursement Dept. to ensure data provided meets invoicing requirements.
• Notifies department management of any deficits in systems with proposed resolutions for corrections.
• Works as part of the support team, including members of the Field Sales team, to ensure proactive communication of prospective customer’s order status.
• Maintains up to date knowledge of Tandem Diabetes Care products, diabetes care disease state and therapy platforms including pump therapy, as well as becoming well versed in competitor products, programs, and alternative therapies.
•  Attends and participates in sales meetings, conference calls, training programs, and trade shows as directed by management.
• Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Additional projects as assigned.
• Achieves assigned goals/ metrics as established by the Supervisor/ CSS department
• Manages the relationship with each customer by administering aspects of the reimbursement process by:
  • Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
  • Collection of all required documentation.
  • Coordinating shipments of products to customers.

YOU’RE AWESOME AT:

 Knowledge, skills & abilities:

• Adaptability to changing shifts on a Quarterly basis
•  Knowledge of