Special Unit Surgery Coordinator - HVTI

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Special Unit Surgery Coordinator - HVTI

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Cardiovascular Medicine-Heart Vascular & Thoracic Institute

                      

Job Code

B16014

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

As a Special Unit Surgery Coordinator on our team, you will be responsible for scheduling outpatient appointments and coordinating all cardiac testing procedures for HVTI. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect from Cleveland Clinic. 

A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 

• Validate patient physician information and ensures accurate collection. 

• Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing. 

• Identify patients in need of financial counseling to ensure appropriate payment of services. 

• Identify services out of insurance plan or requiring referrals; may inform patient of courses of action. 

• Triage appointments are based on diagnosis, patient preferences and physician specialty. 

• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 

• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 

• Receive orders and processes as indicated by provider and schedules according to protocol. 

• Maximize the department’s allocated spaces by scheduling all procedures/surgeries. 

• Enter appointment into respective programs, both routine and emergency add-on. 

• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 

• Enter all updates, corrections and changes to scheduled procedures/surgeries. 

• Maintain provider schedules for designated unit.

• Coordinate multiple physician schedules.

• Maintain familiarity with all appropriate scheduling functions. 

• Serve as a liaison with the admitting office regarding hospital reservations, update admission information and cancel reservations. 

• Notify patients of their arrival times per area protocols. 

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 

• Communicate with all departments to maximize efficiency and expedite the admission process. 

• Maintain designated space/unit and patient management calendars/ledgers; maintains department data based on area needs. 

• Communicate with patients and their families to provide detailed instructions, directions, and resources available. 

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED 

• Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment or scheduling

• OR three years of customer service concierge experience 

• Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software 

• Knowledge of Microsoft Word and Excel applications 

• Working knowledge