Spa Guest Experience Specialist (Front Desk)

Job Title: Spa Guest Experience Specialist (Front Desk)

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

 

Arch Amenities Group

Wellness-driven. Hospitality-focused.

 

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. This position is located at The Spa at Trump Las Vegas, managed by Arch Amenities Group. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

 

Job Summary: 

 

The Spa Guest Experience Specialist (Front Desk) serves as the first point of contact for all spa guests, delivering a warm, professional, and elevated arrival experience that reflects the standards of a luxury spa environment. This role is responsible for greeting guests upon arrival, managing appointments, and ensuring a seamless guest journey from check-in to departure.

In addition to providing exceptional guest service, this position plays a key role in enhancing the overall spa experience by confidently recommending service enhancements and retail products tailored to each guest’s needs. Acting as a concierge for high-end spa services, the Spa Guest Experience Specialist anticipates guest preferences, personalizes recommendations, and supports the spa’s revenue goals while maintaining a refined and service-driven approach.

 

Key Responsibilities:

• Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of the facility and Arch Amenities Group.
• Reports any incident or accident to the Facility Manager.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies and or products, when applicable.
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
• Participates in the Manager on Duty (MOD) schedule, if applicable.
• Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Greets each and every guest with a smile and direct eye contact.
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
• Uses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.
• Ensures proper coverage when it's necessary to leave the area.
• Keeps area clear of clutter and personal effects.Informs co-worker(s) of pertinent information at the end of the shift.
• Maintains and updates staff communication books.
• Informs facility manager of any member, guest, or facility issues.
• Enrolls members and guests in programs.
• Makes reservations for spa services and personal training, when applicable.
• Receives payments for goods and services and properly accounts for the money.
• Reconciles daily sales, deposits, and receipts, when applicable.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for