Spa Concierge (PRN)

Maintain a welcoming spa environment for visitors, residents and staff by demonstrating the highest level of customer service in a manner consistent with the Montereau mission, vision and values.

Essential Functions:

1. Assure that the spa concierge desk is managed in an efficient, professional manner so that all clients are greeted courteously and directed appropriately.

1. Assure that all spa inquiries are responded to accurately and completely and problems are assessed and resolved or referred to leadership as required.

1. Coordinate spa service appointments with appropriate salon staff. Contact clients to provide a reminder of appointments as necessary.

1. Process cash, credit, and resident account transactions for spa services and retail products.

1. Prepare spa services reports and assure spa staff confirm that all information is correct for accounting purposes.

Other Functions:

1. Assist in providing a high level of customer service to Spa Café customers.

1. Support Montereau's marketing efforts to maximize resident occupancy by obtaining information from spa clients who are prospective residents inquiring about the community and contacting marketing with prospect information.

1. Perform other related functions as required or as assigned.

Position Requirements:

Experience:

• A minimum of 1 year of experience in a customer service or administrative position is required.
• Previous experience working with older adults or in a healthcare setting is preferred.

Education/Certifications/Licenses:

• High school diploma or an equivalent combination of education, training and experience is required.

Job Specific Skills and Knowledge:

• Intermediate level computer skills in MS Office, including Word, Excel and Outlook and ability to learn new software systems.
• Solid problem solving and decision-making skills.
• Strong interpersonal skills and understanding of quality customer management and service.
• Strong verbal communication skills to effectively address issues and concerns with diverse populations while showing compassion and empathy.

• Maintain a welcoming spa environment for visitors, residents and staff by demonstrating the highest level of customer service in a manner consistent with the Montereau mission, vision and values.

  
  

  Essential Functions:

  
  
  1. Assure that the spa concierge desk is managed in an efficient, professional manner so that all clients are greeted courteously and directed appropriately.
  
  
  1. Assure that all spa inquiries are responded to accurately and completely and problems are assessed and resolved or referred to leadership as required.
  
  
  1. Coordinate spa service appointments with appropriate salon team members. Contact clients to provide a reminder of appointments as necessary.
  
  
  1. Process cash, credit, and resident account transactions for spa services and retail products.
  
  
  1. Prepare spa services reports and assure spa staff confirm that all information is correct for accounting purposes.
  
  

  Other Functions:

  
  
  1. Assist in providing a high level of customer service to Spa Café customers.
  
  
  1. Support Montereau's marketing efforts to maximize resident occupancy by obtaining information from spa clients who are prospective residents inquiring about the community and contacting marketing with prospect information.
  
  
  1. Perform other related functions as required or as assigned.
  
  

  Position Requirements:

  
  

  Experience:

  • A minimum of 1 year of experience in a customer service or administrative position is required.
  • Previous experience working with older adults or in a healthcare setting is preferred.
  
  

  Education/Certifications/Licenses:

  • High school diploma or an equivalent combination of education, training and experience is required.
  
  

  Job Specific Skills and Knowledge:

  • Intermediate level computer skills in MS Office, including Word, Excel and Outlook and ability to learn new software systems.
  • Solid problem solving and decision making skills.
  • Strong interpersonal skills and und