Solutions Consultant

Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.  Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, and track legislative activity at all levels of government, including federal, state and local. 

Quorum provides mission-critical solutions to public affairs professionals for their work in Congress, all 50 state legislatures, major U.S. cities, the European Union, and 30+ countries around the globe. Quorum serves over 2,000 customers globally including over 50% of the Fortune 100, and has over 350 team members across the globe. The company recently acquired Capitol Canary, a market leader in grassroots advocacy software.

As a Solutions Consultant on the Professional Services team in the Customer Success department, you will lead new Quorum customers through the onboarding process by setting up their accounts, training users, and ultimately getting them fully live on the platform. You will also provide managed services to customers that purchase hands-on assistance on an ongoing basis.

What You’ll Do

• First Week: You’ll get to know the Customer Success team—our various functions (success, support, renewals, etc.), our tools, and our people.
• First Month: You’ll build your understanding of Quorum’s products, value propositions, and use cases. You’ll master the art of running product trainings and multi-client onboarding workshops. 
• First Six Months: You’ll complete your first several factory model implementation cohorts, providing an efficient and informative onboarding experience. You’ll also start implementing enterprise organizations, providing a highly tailored and value-driven experience. 
• First Year: You will consistently meet or exceed implementation and adoption goals by helping customers successfully go live with their Quorum subscription. You’ll develop and leverage your subject matter expertise in at least one (1) of the following areas in order to provide custom Managed Services to our clients: Public Affairs, Grassroots Advocacy, Stakeholder Mapping/Management, Legislative Tracking, or Graphic Design. You’ll drive process improvements to the implementation process.

About You

• You have at least two (2) years of experience in an equivalent role such as Customer Success Manager, Account Manager, Implementation Consultant, or Professional Services Associate for a Software-as-a-Service (SaaS) platform
• You are organized and detail-oriented with at least two (2) years of professional experience leading projects where you engaged internal and external stakeholders
• You have a background or expertise in at least one (1) of the following areas in order to provide custom managed services to our clients: Public Affairs, Grassroots Advocacy, Stakeholder Mapping/Management, Legislative Tracking, or Graphic Design
• You are process-oriented and able to handle multiple tasks at once with a proven track record of adhering to project milestones and internal metrics
• You are a natural “people person” who establishes rapport and builds relationships with ease either in-person or online
• You are skilled at generating buy-in from relevant stakeholders for your ideas and vision
• You love technology and are passionate about teaching people how they can make their lives easier by using technology to solve everyday problems
• You want to make a meaningful impact on the customer experience at a growing startup

About the Customer Success Team

• We’re responsible for ensuring that clients have an amazing experience with Quorum
• We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space
• We are dedicated to every user’s success and address challenges quickly and creatively
• We act as staunch advocates for our clients, including identifying and responding to diverse client use cases
• We take pride in developing personal relationships with our users and our team
• We regularly support one another to ensure the success of our team and our clients
• We're very close as a company—we work together, hang out together, and we value each others' ideas and input

Our Work Environment:

• We are a hybrid team with flexible work options: work remotely or choose to come into our vibrant, sunlit space in our modern, open concept office in Washington DC.
• Our office building is located in the heart of downtown DC, easily accessible b