Solutions Architect, Software Services

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact 

This is an important client facing role with opportunity to lead and mature professionally in an accelerated business growth environment. You will collaborate with client and project teams to architect and deliver integrations that provide meaningful value to our public safety partners. This person will implement processes to ensure quality, productivity, and client satisfaction. Under minimal supervision, the Solutions Architect ensures that the highest level of customer satisfaction is achieved through timely delivery of the highest possible level of technical services that include system interface construction, technical project scoping, and system analysis.

What You’ll Do

Location: ( Hybrid) Must report into one of our Hub locations listed below.
(Scottsdale AZ, Seattle Washington, Boston MA, Denver CO, Atlanta GA)
Must be able to travel up to 25%

Direct Reports: N/A

• Work as a client facing member of the Software Solutions Delivery Team
• Work with a team of networking and software professionals to deliver Axon technology to public safety clients
• Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements
• Manage technical projects remotely and at client sites
• Engage with a public safety's technical and non-technical leadership to communicate project progress
• Work with account management team to ensure customer needs are being met
• Ensure the highest level of service for Axon software deployments
• Identify integration opportunities between agency systems (cloud and/or on-prem) and Axon’s products.
• Recommend deployment plans for the identified integrations that drive key outcomes for the agency.
• Work closely with product, sales, software engineers and agency technical stakeholders to understand agency goals and program outcomes.
• Leverage a library of integration templates and patterns to recommend and deploy integrations that the Integration Engineer team have built.

What You Bring

• Bachelor’s Degree highly preferred or equivalent work experience
• 3+ years experience in analyzing and developing technical systems and software solutions
• Past experience deploying and implementing a Records Management System (RMS), Computer Aided Dispatch (CAD), or both, into a public safety agencies is required.
• Hands-on experience with APIs structures and systems integration (REST, SOAP) 
• Minimum basic (or Intermediate) skills in; SQL, Python, and Azure Cloud tools
• Data-mapping project experience for ETL (Extract, Transform, Load) is a plus
• Familiar with cloud technologies as well as software development packages and data management tools
• Manage technical projects remotely and at client sites
• Demonstrated system-level understanding of enterprise software systems
• Excellent written and verbal communication skills: demonstrated ability to work with all levels of technical proficiency to understand needs and communicate work
• Preferred experience delivering enterprise software in a regulated environment (GovTech, HIPAA, FinTech, ISO, etc)
• Project Management experience and/or certifications (i.e. PMI Certifications)
• Willingness to join forces and drive company-wide initiatives across multiple departments
• Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment.
• Enthusiasm and commitment to AXON’s Mission, Core Values, and Program Mission
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain CJIS clearance

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

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