Solution Operations Manager, Strategic Accounts

About Mistral Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. About the role Mistral AI partners with the leaders of their industries to redefine how their most complex, high-stakes challenges are solved with frontier AI. As a Solutions Operations Manager for our strategic accounts , you act as the chief of staff to the account leadership: you sit at the heart of the transformation, working with the client's leadership and with Mistral's best deployment strategists, forward-deployed engineers and applied scientists. You keep every account running like clockwork and run point on operations to maximize the impact of Mistral's resources. This is a hands-on role for someone who blends consulting-grade strategic thinking with the pragmatism of an operator, who embeds in their accounts and owns the outcome, and who brings AI into the day-to-day of the account. What you'll do As the operational backbone of the account, you will act as the Chief of Staff to the Program Lead, to ensure Mistral sets the high standard for execution, speed, and collaboration with the client. Your role blends strategic governance , hands-on project management , operational innovation , and internal automation to keep initiatives on track and stakeholders aligned. Governance & Strategic Alignment Ensure the Program Lead’s vision is clearly articulated and adopted by both Mistral’s account team and the client Drive alignment between client stakeholders and Mistral teams to ensure shared priorities and high-quality delivery standards Facilitate data-driven decision-making for leadership through weekly cadences, steering committee prep, and risk dashboards. Strategic Scoping & Value Definition Develop a deep understanding of the client’s business, operating model, and strategic priorities Partner with the Program Lead and Account team to scope transformative programs, identify and define use cases, and build a clear business case and value framework Translate strategic ambition into measurable outcomes and track the long-term business impact of each program Delivery & Execution Own delivery frameworks: timelines, milestones, reporting, proactively securing commitments and flagging risks or delays early. Optimize delivery processes by identifying friction points and standardizing workflows to enhance quality and predictability. Operational Innovation & Automation