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AM
Solution Engineer Sr
American Electric PowerUnited Statesfull_timeVerifiedPosted 23 Jul 2026
💰 $109,543/yr($87,633/yr – $109,543/yr)
About the role
Job Posting End Date
08-05-2026Please note the job posting will close on the day before the posting end date.
Job Summary
Part of a larger team delivering high-quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework-based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families.**Please note - we're open to filling this position in any AEP office, not only central Ohio. You just need to be able to work from an AEP office 5 days a week**
Job Description
What you’ll do:
- Develop and maintain Java and Python based business applications
- Provide Level 2 production support for business applications, including custom and vendor-based solutions.
- Maintain application availability and performance, and strict adherence to SLA requirements.
- Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
- Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
- Support and troubleshoot applications running on enterprise application servers.
- Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
- Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
- Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
- Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
- Participate in DR testing/validations, post patching validations, and storm mode validations
- Participate in on‑call rotations and provide after-hours or weekend support as required.
- Drive automation initiatives to reduce manual effort and improve operational efficiency.
- Maintain technical documentation, runbooks, and operational procedures.
- Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.
What we’re looking for:
Education:
Bachelor's degree in computer science, engineering, or related technical field is required.
Experience:
5 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Core Skills & Technical Requirements
- Strong knowledge and experience with Java, Javascript, Python
- Proven experience in Level 2 production support for high availability systems.
- Develop, enhance, and support Java and Cloud‑based applications in production environments.
- Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
- Strong analytical, troubleshooting, and problem‑solving skills.
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