Solution Architect - Lead Analyst-Vice President

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Enterprise Excellence (EE) is a group within the COO organization that designs solutions to enhance transparency, empower Operations and Functions to improve processes and evolve the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health. Enterprise Excellence offers frameworks, data insight, and efficiency-enabling products that are available to deploy across the enterprise.

The Engagement team within EE is a conduit between the internal user/Ops and Function Managers, and the EE Product Owners, Business Architecture (where relevant) and Execution Team. The Engagement team will develop new relationships and partnerships, as well as maintain existing ones, with a clear goal of identifying and delivering fit-for-purpose solutions leveraging EE products and process mapping to address process reengineering needs.

The Solution Architect - Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business and connecting the dots across operation team processes, Book of Work and best fit design/integration of EE products. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. Provides advice and counsel related to the EE products or operations of the business.

Responsibilities:

·         Gathering and documenting business requirements and user stories, including grasping unstated expectations that better meet client needs

·         Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timelines and to stakeholder quality expectations.

·         Support data analysis with client to ensure full utilization and adoption of EE Products and capabilities solutions and troubleshoot production issues leveraging the Production Support team

·         Support the creation of analytical reports, presentations, process documentation and business cases.

·         Development and maintenance of repository of insights across EE products aligned to client operations, that can be leveraged to drive business insights and outcomes

·         Manage work intake requests on behalf of clients and partner to improve EE product(s) to better support scaling based on user feedback/experience

·         Providing implementation / post-implementation project support including metric design to measure improvements and benefit realization

·         Build, foster and maintain relationships with business stakeholders, support testing and development of team members

·         Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly

·         Has the ability to operate with a limited level of direct supervision

·         Acts as SME to senior stakeholders and /or other team members

·         Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reportin