Solar Customer Support Specialist

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.  Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.  Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.  Join us and become a part of a company that is shaping the future of technology.  At LG, we strive to make Life Good for Everyone.  

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

Job Summary:

LG Electronics, Alabama, Inc.,  is looking for a Solar Customer Support Specialist that will focus on handling customer support as well as basic triage for Solar technicality and having product knowledge. Additionally, the Customer Support Specialist will assist with internal teammate audits, which will help to identify report needs, external audits for prospective customers to assist the service team in proving the value of our service and customer support.

The Customer Support Specialist1 is responsible for managing and supporting customers with a focus on reviewing all escalated svc request cases, creating cases in GSFS system, processing RMA (Swap and Refund), managing solar service panel inventory, escalating issues to HQ. This role acts as a key liaison between internal teams and customers as well as communicating with HQ, ensuring smooth service transaction, RMA process, and supporting other solar representatives.                                                                                           

Responsibilities: 

• Manage and monitor solar service cases, create and track tickets in Zendesk and GSFS, and coordinate escalations with HQ.
• Process RMA requests, including swap replacements, refunds, and labor reimbursement claims.
• Prepare weekly reports on inventory, case logs, and swap transactions.
• Support training and onboarding for new hires, including material creation and refresher sessions.
• Handle CAC/CL (Commercial AC & Laundry) warranty and claim inquiries through Zendesk.

Qualifications / Education / Experience:

• Bachelor’s degree preferred.
• 5+ years in customer service support, including 2+ years in a team lead role.
• Experience in the solar industry strongly preferred.
• Proficient in Microsoft Office, Salesforce, and Zendesk.
• Strong analytical, communication, and leadership skills.
• Ability to multitask and perform in a fast-paced environment with a customer-first mindset

#LI-TF1

Recruiting Range$55,000—$60,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.  
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:  

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, relig