Software Support Specialist

Software Support Specialist

 

Position Overview

The Software Support Specialist provides phone and email support for OPEX customers and field technicians, addressing a wide range of software and PC-related issues. This role requires strong technical expertise, excellent communication skills, and the ability to troubleshoot and resolve complex problems in a fast-paced environment.

 

Key Responsibilities

• Specify, test, and validate new PCs and components across relevant equipment configurations.
• Provide advanced troubleshooting for software applications, including Certain Scan, Batch Transform, and Insight.
• Diagnose and resolve system and network-related issues.
• Maintain and continuously improve knowledge base entries for clarity and accuracy.
• Manage inventory of spare PCs to ensure business continuity.
• Maintain accurate and detailed records within the call tracking system.
• Leverage all available resources to ensure field technicians can deliver the highest level of customer support.

 

Collaboration

This position works closely with:

• Regional Managers
• Support Engineers
• Department Supervisors and Managers
• Technical Support Group
• Field Service Technicians

 

Qualifications

• Strong communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
• Exceptional troubleshooting and problem-solving abilities.
• Ability to remain calm and effective under pressure.
• Strong interpersonal skills with the ability to work with senior management and diverse teams.
• Solid knowledge of current PC hardware and IT industry trends.

 

Physical/Work Environments

• Employee will primarily be working in an office environment.
• Sitting for an extended period of time.

 

Salary range is $50K-$58K, based on  experience.

 

Company Overview

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers. 

With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure. 

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions. 

At OPEX, we are Next Generation Automation.

Benefits:

Benefits include, but are not limited to:

• Full medical, dental and vision with low employee contribution rates
• Paid holidays and PTO allowance
• 401k with matching and profit sharing
• Basic life insurance, short term and long-term disability
• On-site fitness facility
• Tuition reimbursement available

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.