Software Support Analyst

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Software Support Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
The person hired for the position of Software Support Analyst will provide outstanding client support for Solventum customers who are using the Solventum coding product line.  Each day brings new challenges as our close-knit team collaborates across product, development, and cloud hosting to support our clients

As a(n) Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Primary Responsibilities include but are not limited to the following:

• Takes inbound technical customer support calls for the Solventum HIS software solutions, which may involve multiple client phone conversations to fully understand and resolve issues
• Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
• Implements software changes to resolve customer issues
• Builds credibility and trust with Solventum HIS customers and departments by providing solutions to software issues, inquiries and problems
• Participates in the on-call rotation as a required part of the role
• Assists in the escalation process to Development or Systems Engineering for tickets which cannot be resolved internally
• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.
• Analyzes and recommend alternative solutions to meet customer needs
• Identifies areas of opportunity to improve communication and efficiency to enhance customer satisfaction
• Supports the team process and participate on cross-functional teams

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND (2) two years experience in a private, public, government or military environment

OR

High School Diploma/GED from AND (7) seven years of experience in a private, public, government or military environment

 AND

Minimum of one (1+) years of supporting a windows based web server that utilized one or more of the following technologies Apace, Tomcat or IIS

Additional qualifications that could help you succeed even further in this role include:

• Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development
• Ability to solve problems in a logical, methodical, and time efficient manner
• Preferred 1 year of Microsoft SQL database experience
• Understanding of the health care industry, and medical coding specifically
• Knowledge and experience with XML
• Ability to work independently as well as part of a team