Software Quality Assurance (QA) Director

Meet Benevity 

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

As the Software QA Director, you will play a critical role in ensuring the reliability, performance, and security of our platform, helping companies and individuals contribute to a better world.

The Software QA Director will lead Benevity’s quality assurance function, ensuring that our platform delivers seamless, secure, and high-performing experiences to clients, non-profits, and partners. You will champion quality across the entire software development lifecycle, fostering a culture of continuous improvement and innovation while aligning with Benevity’s mission of social good.

This role requires a strong leader with a passion for both technology and impact, someone who can balance agility and quality in a fast-growing SaaS environment.

What you’ll do:

Strategic Leadership & Vision

• Define and implement Benevity’s QA strategy, vision, and roadmap ensuring alignment with our mission-driven business objectives
• Advocate for quality-first engineering practices, promoting a culture where delivering impactful, high-quality software is a shared responsibility
• Set key quality benchmarks for platform stability, security, and performance, ensuring a world-class experience for our users
• Build and promote a culture of continuous improvement in software quality, testing methodologies, and process automation
• Provide leadership in establishing QA best practices, tools, and processes, ensuring scalability and efficiency in a fast-paced environment

Quality & Testing Leadership

• Oversee end-to-end testing strategies for Benevity’s software solutions, ensuring a seamless experience for corporate clients, non-profits, and donors
• Develop and execute a test automation strategy, increasing efficiency in regression, functional, performance, and security testing
• Evaluate and integrate AI-driven testing approaches to optimize testing processes
• Lead continuous improvement initiatives, enhancing test effectiveness and reducing defect leakage into production

Team Leadership & Collaboration

• Build, mentor, and manage a globally dispersed high-performing QA team, ensuring team members are engaged, growing, and aligned with Benevity’s mission
• Collaborate with engineering, product management, and customer support teams to embed quality at every stage of development
• Act as a trusted advisor to leadership, providing insights on quality trends, risks, and mitigation strategies

Process Optimization & Compliance

• Drive the adoption of modern QA methodologies, ensuring compatibility with Agile, DevOps, and CI/CD practices
• Ensure the standardization of our testing processes in the Software Development Lifecycle for our platform
• Ensure compliance with security, accessibility, and data privacy standards, particularly relevant to Benevity’s non-profit and corporate clients
• Lead initiatives to enhance software reliability, performance, and scalability as the platform continues to grow

What you’ll bring:

Technical & Industry Experience

• 10+ years of experience in software quality assurance, including 5+ years in leadership roles
• 10+ years of experience working in a fast-paced, collaborative environment utilizing the efficiencies of an Agile, iterate fast mentality in remote and multi-time-zone environments
• SaaS or cloud-based software experience required; experience in social impact, fintech, or non-profit tech is a plus
• Subject Matter Expert of test automation frameworks, CI/CD tools, and cloud-based architectures (AWS, Azure, or GCP)
• Experience with security testing, accessibility testing (WCAG compliance), and performance testing
• Extremely detail-oriented and analytical thinker
• Solid knowledge and understanding of Software Development Lifecyle and Agile methodologies
• Strong problem identification and resolution skills

Leadership & Mission Alignment

• Proven ability to lead and inspire offshore development and QA teams
• Strong communication skills, with the ability to bridge technical and busi