Software Quality Assurance Director (Remote)

CNSI and Kepro are now Acentra Health!  Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. 

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. 

Acentra is looking for a Director of Software Quality Assurance to join our growing team.

Job Summary:

The role of the Software Quality Assurance, Director is to use Software Quality Assurance best practices to pursue a zero-defect production environment, continuously improve, and meet or exceed business objectives aligned to quality program delivery. This role helps to lead the Software Quality Assurance team, is a member of the Software Quality Assurance Leadership Team, and reports directly to the VP of Software Quality Assurance. Acentra Health supports a high-volume healthcare data system that is accessed through multiple web portals. This high-volume system operates out of multiple data centers and must reliably be available to its clients 7x24x365.

Job Responsibilities:

Software Quality Assurance:

• Helps to leads the Software Quality Assurance team and is accountable for the quality of deliverables, customer relationships, test execution, and strategy, working independent of supervision
• Oversees the Software Quality Assurance process
• Leads by metrics and provides executive Software Quality Assurance dashboards for projects and releases
• Uses reusable framework to identify and manage test plans and related artifacts
• Provides strategic direction across all programs and demonstrates leadership on QA management of resources, cost, risk, and scope
• Ensures that the Software Quality Assurance team creates traceable test plans and scripts
• Uses tools and best practices to systematically measure and improve Software Quality Assurance, enforcing process improvements
• Leads and refines the QA program focused on automation
• Approves requirements to ensure alignment with scope, schedule, and financial risk to quality
• Ensures team adherence to established controls, standards, and methodologies
• Approves requirements to identify scope, schedule, and financial risk to quality, and approves mitigation plans to address issues
• Leads the successful implementation of deliverables, ensuring quality and on-time delivery
• Manages risk and ensures proper mitigation plans are implemented and communicated appropriately to the customer and team
• Ensures that constant innovation is encouraged at all aspects of Software Quality Assurance and enforces alignment to industry standards
• Possesses strong understanding of strategic intent as defined in Acentra Health’s strategic plan
• Leads transformation and change management initiatives pertaining to the Software Quality Assurance team and Acentra Health’s overall business strategy objectives, working closely with senior management

General:

• Interfaces with senior management and provides industry insights and best practices
• Assists with the Software Quality Assurance budget forecast
• Oversees, monitors, and approves the Software Quality Assurance budget
• Handles work situations that deal regularly with future business issues, providing recommendations as needed
• Synthesizes many perspectives or conflicting ideas
• Assists with formulating the strategic direction for QA and Software Quality Assurance services
• Ensures that leadership is managed for both direct and dotted-line reporting relationships
• Communicates a clear vision and goals for the Software Quality Assurance team
• Translates strategies into current and future action plans
• Addresses business issues beyond immediate needs
• Directs resources (people, budgets, technology)
• Provides oversight of vendors in accordance with the corporate IT vendor management program requirements
• Maintains awareness of the organization's cultures, influencers, pain points, and opportunities

Customer:

• Partners with customers and analyzes issues and problems from the customer perspective
• Oversees and ensures successful customer-facing presentations on quality
• Manages complex internal