Software Implementation Specialist

Description

The Software Implementation Specialist will work closely with clients to implement and optimize our software solutions, ensuring a smooth transition from setup through deployment. You will serve as the primary point of contact for clients during the implementation phase, providing technical expertise, troubleshooting, and training.

Requirements

  

DOMA Technologies is redefining what's possible with data. We transform any kind of data—physical, digital, and unstructured— into clear, actionable insights. Our secure, cloud-based platform bridges the gap between the physical and digital worlds, unlocking previously inaccessible data. Serving industries such as federal agencies, healthcare, and state and local governments, we support critical sectors with unparalleled expertise. The outcome? Lives transformed.

DOMA is a people and culture-focused company, dedicated to fostering an environment where our team can thrive both personally and professionally. If you’re looking for a place that values collaboration, innovation, and work-life balance, you’ve found it. 

 We are seeking a skilled and customer-focused Software Implementation Specialist to join our team. In this role, you will work closely with clients to implement and optimize our software solutions, ensuring a smooth transition from setup through deployment. You will serve as the primary point of contact for clients during the implementation phase, providing technical expertise, troubleshooting, and training.

  

Key Responsibilities:

• Execute Software Implementations: Execute the implementation process from project kickoff to post-deployment support, working with the PMO team and clients to establish timelines, goals, and objectives for successful software deployment.
• Client Communication and Support: Serve as the primary technical liaison between the client and internal teams, managing expectations, addressing questions, and providing timely updates.
• Technical Guidance: Configure and implement the software to meet specific client requirements. Provide technical troubleshooting and support to resolve any issues that arise during the implementation process.
• Training and Documentation: Conduct training sessions and create user documentation to empower clients to use the software effectively. Provide best practices to ensure clients maximize the value of the product.
• Collaborate with Cross-Functional Teams: Work closely with sales, development, operations, and support teams to ensure a seamless client experience and facilitate feedback on product improvements.
• Project Management: Work with Project Managers to track and report on project progress, proactively identifying and resolving any potential roadblocks to ensure on-time delivery.
• Continuous Improvement: Gather client feedback and insights to recommend product enhancements and process improvements, contributing to the continuous evolution of our implementation practices.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).  
• 2+ years of experience in software implementation, software support, or a similar role involving client interactions and technical expertise.
• Demonstrated proficiency with SQL and database technologies (MSSQLServer, Postgres).
• Familiarity with APIs and integrations.
• Strong troubleshooting and problem-solving skills.
• Basic Reporting and Dashboarding skills.
• Familiarity with AWS cloud technologies (EC2, EMR, OpenSearch).
• Excellent written and verbal communication skills, with the ability to convey technical information clearly to non-technical users.
• Proven experience managing multiple projects and timelines, with strong organizational skills.
• Passion for providing exceptional customer service and support. Ability to build relationships and work effectively with diverse client groups.
• Ability to work in a fast-paced environment and adapt to changing requirements and client needs.

Preferred Qualifications

• Experience with SaaS solutions, cloud-based software, or specific industry knowledge relevant to our clients.
• .NET/ C# Programming experience is a plus.
• Cloud or SQL certifications are a plus.

  

Why Join Us

• Innovative Environment: Be part of a company at the forefront of digital transformation and cloud services.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Work with a talented and supportive team that values collaboration and innovation.
• Competitive Com