Software Engineering Manager, Network Services

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the organization

Cloudflare is redefining the way networks are run at scale. Our Network Services product suite puts the connectivity, scale, and performance of Cloudflare’s global network in front of customers’ network infrastructure and private networks, providing a single pane of glass for network connectivity, visibility, and operating network functions like DoS mitigation, Next-Gen Firewall, IDS/IPS, WAN optimization, public cloud integration, and more. We are a team of engineers and product managers who obsess over quickly building products that solve real customer problems using innovative technologies and techniques which leverage Cloudflare’s unique architecture and global network footprint.

About the Team

The Magic Cloud Networking team develops an orchestration framework that enables customers to securely connect public cloud resources (AWS, Azure, GCP) to Cloudflare’s global data-center network. The team tackles unique challenges such as how to work with diverse cloud networking models in a generic way, how to deal with out-of-band customer modifications, and how to recover from cloud resource failures. Our platform must be resilient, scalable, and flexible to meet these demands and is powered by Go-based microservices deployed across Cloudflare’s infrastructure.

About the Role

As the Engineering Manager for the Magic Cloud Networking team, you will lead a group of talented engineers building the next generation of multi-cloud networking solutions for Network Services. Your role is to drive technical excellence, foster a collaborative and inclusive team culture, and deliver robust, scalable, and secure networking services. You will partner closely with product, design, infrastructure, and security teams, ensuring alignment with Cloudflare’s business and technical objectives.

Key Responsibilities

• Lead, mentor, and grow a high-performing team of software engineers, providing regular feedback, career development, and technical guidance
• Work closely with Product and Engineering stakeholders to prioritize, plan and execute on work.
• Understand technical implications of work in order to scope, work across teams and help unblock projects.
• Responsible for production services, organizing on-call rotations and handling customers escalations 
• Ensure effective incident response, root cause analysis, and implementation of long-term solutions to avoid service outages
• Promote best practices in software engineering, driving continuous improvement in processes, tools, and documentation

Desired Skills & Experience

• 2+ years Experience as an Engineering Manager for a team of Software Engineers focused on backend systems
• Excel at planning, creating teams and overseeing execution to meet commitments and deliver with predictability.
• Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality solutions
• Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher. You’re as good at explaining “why” as you are “how”.
• Experience implementing tools, process, internal instrumentation, methodologies and resolving blockages.
• Comfortable managing teams/projects in multiple locations and time zones, with tight deadlines and short release cycles.
• Ability to communicate in a clear and concise manner both in writing and verbally
• Understanding of public cloud networking (AWS, Azure, GCP), network protocols (Layer 3/4), and or