Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Software Engineering Director for Retail Banking within PNC's Technology organization, you will sit within one of PNC’s technology and innovation hubs. Certain job responsibilities may require in-person, in office activities on a regular basis, with a strong preference with a strong preference for of one of PNC's technology and innovation hubs (Pittsburgh, PA / Cleveland, OH / Birmingham, AL / Dallas, TX / Phoenix, AZ)

PNC is customer obsessed and we are committed to providing a world class customer experience. Our technology is a key component to that commitment.
This role is a leader of technology leaders providing roadmaps, strategy and solutions to solve for business initiatives within retail banking; partnering closely with business leaders to understand their needs and goals will be vital for developing new and modernizing current applications used in our branches, ATMs, and customer care centers.

As a leader, you will utilize your deep technology abilities with the Software Development Life Cycle (SDLC), application engineering and architecture while applying your understanding of the products and services within one or more of the bank’s segments of business.

This role will specialize in creating processes and software which will automate systems for efficiencies and cost reduction.

Preferred Qualifications:
• Software Engineering/Software Development/Software Architecture experience
• Digital Transformation Strategy
• Application Programming Interface (API)
• Cloud Computing
• Agile Philosophy and DevOps Methodology
• CI/CD
• Leadership Ability to:
* lead large groups of technology professionals
* build relationships with business leaders
* successfully lead multiple initiatives to solve for critical business needs
• Strong Communication Skills with proven ability to influence
• Banking or Financial Services Technology; specifically, retail banking IVR, CRMs (sales and service), and ATMs
• Strong third-party management
• Experience with large, complex financial services or banking industries

Job Description

• Directs all activities and initiatives related to application services for an entire organization or for major clients.
• Directs and manages the delivery of large or complex application development projects. Defines strategies and client needs focused on technology development.
• Maintains relationships with clients; communicates with IT and business management. Monitors prompt response and support for technical issues.
• Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs.
• Directs, motivates, develops and manages the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.