Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineering Director for PNC Bank’s Intelligent Automation organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX, Birmingham, AL, or Phoenix, AZ.

As a Software Engineering Director you will lead PNC Bank’s Intelligent Automation program. The role will be responsible for managing a team of Intelligent Automation professionals as well as overseeing the delivery and execution of IA solutions. The ideal candidate would bring expertise in Intelligent Automation technologies and a proven track record of driving automation initiatives that deliver business value.

Additional Preferred Skills and Experience also include:

• Excellent verbal and written communication skills, a passion for innovation, a commitment to staying up to date with the latest advancements in intelligent automation.
• Demonstrated expertise in developing or leading teams to design, implement, and optimize Intelligent Automation solutions, leveraging tools such as RPA, machine learning, and AI to drive business value.
• Skilled in influencing and collaborating across all organizational levels, fostering partnerships with stakeholders, and aligning objectives with business needs.
• Expertise in linking Intelligent Automation solutions to business outcomes, translating strategy into actionable plans, and driving large-scale transformation initiatives.
• Proven ability to coach, mentor, and lead high-performing teams, driving engagement and delivering results under tight deadlines.
• Demonstrated ability to communicate complex ideas clearly, tailoring messaging to diverse audiences, and maintaining strong interpersonal and customer service skills.
• Experience providing governance to ensure the platforms and products are secure and capable of supporting enterprise automation needs.
• Large Language Models and Generative AI
• Machine Learning and Virtual Assistant
• Robotic Process Automation Frameworks (Automation Anywhere)
• Salesforce

Job Description

• Directs all activities and initiatives related to application services for an entire organization or for major clients.
• Directs and manages the delivery of large or complex application development projects. Defines strategies and client needs focused on technology development.
• Maintains relationships with clients; communicates with IT and business management. Monitors prompt response and support for technical issues.
• Ensures high standards and quality of technical work. Directs reviews of tools and technologies for improving performance and reducing costs.
• Directs, motivates, develops and manages the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision