Software Engineer (SRE)

What We Want to Accomplish 

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions.  Clinicians that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

Ready to Engineer the Future with AI at Suki?

Are you a Software Engineer with a passion for building robust, scalable systems? Do you thrive on solving complex reliability challenges and dream in code? At Suki, we're not just an AI-first company; we're fundamentally rethinking healthcare with AI, and our infrastructure is the bedrock of this revolution.

We're looking for a talented Site Reliability Engineer (SRE) – someone with a strong backend software engineering experience – to join our dynamic Core Infrastructure team. This isn't your typical SRE role; it's a chance to blend deep code expertise with operational excellence, directly impacting the lives of clinicians and patients.

As a pivotal member of our team, you won't just maintain systems; you'll innovate. You'll be instrumental in shaping the reliability, scalability, performance, and security of our critical cloud-native platforms, powered by a cutting-edge Kubernetes-based microservices architecture. And here's the exciting part: we see AI not just as our product, but as a powerful co-pilot for our SRE practice. You'll be at the forefront of leveraging AI to automate, predict, and optimize, pushing the boundaries of what's possible in site reliability.

If you're ready to champion SRE best practices, drive automation with an AI-first mindset, and ensure our platforms can support our rapid growth, all while making a tangible difference in healthcare, then we want to talk to you. This role demands both your software engineering prowess and your infrastructure wizardry.

Key Responsibilities You'll Own:

• Driving AI-Powered Operations: Lead initiatives to integrate AI into our SRE workflows for proactive anomaly detection, intelligent incident response, predictive capacity planning, and automated remediation. Your insights will help us build the next generation of self-healing infrastructure.
• Software Engineering for SRE: Develop robust automation, tooling, and services in Python, Go, or similar languages to improve operational efficiency, system observability, and developer experience. You'll debug and analyze systemic problems, often stemming from customer-reported issues, to improve overall customer experience, identifying root causes and ensuring the right team drives the fix.
• Kubernetes & Microservices Mastery: Manage and optimize our Kubernetes-based microservices platform, ensuring seamless deployments, efficient resource utilization, and resilient operations.
• Incident & Problem Management: Take ownership of production incidents, drive root cause analysis (RCA), and implement preventative measures to continuously improve system uptime and performance and participate in oncall rotation.
• Security & Compliance Champion: Embed security best practices into our infrastructure, contributing to our HIPAA, SOC2, and future HITRUST compliance initiatives.
• Collaboration & Mentorship: Partner closely with commercial and engineering teams to ensure their services are production-ready, share SRE knowledge, and foster a culture of shared ownership for reliability.

What We're Looking For:

• A strong