Software Engineer II (Front-End)

Job Description

Software Engineer II

What you will do:

The Zendesk Online Business team is looking for a Software Engineer with working knowledge of frontend languages like JavaScript and TypeScript and past experience with developing with frontend libraries like React.js to join them on their journey to make the Zendesk purchasing experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include:

• Collaborating with product managers and engineers to ensure requirements are understood and executed upon.

• Follow Zendesk standards when designing, building and deploying solutions

• Champion best practices, high quality code, and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised.

• Actively participate in code reviews and design discussions

• Partner across all areas of the SDLC, including requirements gathering, and building services and solutions.

What you bring to the role:

• 2-4 years of relevant industry experience with frontend software development

• Expertise in technical areas including but not limited to Session Management, Object relational mapping, Caching, JavaScript, CSS, HTML, CSS-in-JS, JSON, and REST APIs

• Experience developing complex single page apps with React or similar JavaScript MVC/MVP framework

• A team-first collaborative attitude that thrives in a fast-moving agile development environment

• Be willing to learn new domains and technologies

• Excellent written and verbal communication skills

Bonus Skills:

• Experience using Datadog or other log aggregation tools

• Experience with an object oriented language like Ruby or Java 

• Experience with databases like MySQL 

• Experience with AWS stack (ie. Aurora RDS)

• Expertise with instrumentation frameworks like Segment or Pendo

• Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins)

• Experience with JavaScript build infrastructure/tooling (Webpack, Node.js)

The US annualized base salary range for this position is $110,000.00-$166,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an