Software Development Manager

Shape the future of a critical banking channel

We are looking for an experienced Software Development Manager: Cash Devices to lead the teams responsible for our cash-device technology platforms, terminal applications, integrations and operational delivery capability. This is a strategic technical leadership role for someone with strong ATM and transaction-processing expertise who can provide technology direction, manage key vendor and platform relationships, ensure the stability, availability and security of critical banking systems, and develop high-performing teams. The successful candidate will drive delivery excellence, operational resilience, continuous improvement and people development across a critical customer channel.

What you'll do

• Lead multiple ATM technology delivery teams responsible for ATM applications and services.
• Drive solution design, architecture governance, engineering standards and delivery quality.
• Ensure system availability, performance, resilience and security across a critical banking channel.
• Oversee software development, enhancements, maintenance and production support.
• Lead major incident management, root cause analysis and recovery activities.
• Build and develop high-performing technical delivery teams through coaching and mentoring.
• Manage vendor relationships, technical roadmaps and delivery outcomes.
• Partner with product, technology and business stakeholders to deliver strategic objectives.
• Partner with the Product Head to translate the strategic product roadmap into executable delivery plans, release forecasts, milestones and team-level execution priorities across the cash-devices technology portfolio.
• Lead agile planning practices with the team, translating prioritised business features into delivery-ready team epics and, through iterative refinement, clear user stories, while managing dependencies, capacity, sprint and release planning, and delivery tracking.
• Drive engineering best practices including secure coding, code reviews, CI/CD and production readiness

What we're looking for:

• 8+ years of direct ATM domain experience.
• Proven experience within ATM delivery, support and operational environments.
• Strong technical delivery leadership experience within a banking or financial services environment.
• Proven ability to build high-performing technical delivery teams through coaching, mentoring, capability development, succession planning and career growth initiatives.
• Experience leading technical teams in an agile delivery environment, including translating strategic roadmaps into delivery plans, decomposing prioritised features into team epics and user stories, forecasting delivery, managing dependencies and tracking execution.
• Experience managing critical production systems and high-availability platforms.
• Production resilience & Security (ie. Incident Management, Root cause analysis, problem management, disaster recovery, performance analysis and optimisation, production monitoring, ATM security Principles, Encryption concepts, PCI DSS and PCI Pin standards)

Technology Engineering & Integration

• Proficiency in programming and scripting languages appropriate to the technology environment
• API Integrations
• Enterprise Integration Patterns
• Architecture Governance
• Secure Coding Practices
• CI/CD Principles
• Technical Design Reviews and Code Reviews

Critical technical expertise:

ATM Technologies

• ATM transaction lifecycle
• ATM application architecture
• Device integrations
• ATM deployment and estate management
• Production support and device availability
• Experience with established ATM manufacturer platforms; NCR SelfServ and Diebold Nixdorf are preferred, while experience with GRG, Hyosung or other enterprise ATM estate