Software Development Manager III - Quality Assurance

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

ID.me is at a pivotal growth phase, focusing on enhancing the quality of our software development processes. We are committed to transitioning from a framework that primarily relies on manual testing to one that significantly incorporates automated testing, ensuring efficiency, reliability, and high-quality software solutions.

Job Summary

We are seeking an experienced Software Development Manager to lead our Quality Assurance team. This role is crucial for overseeing both manual testers and software engineers in test, with a primary responsibility for ensuring top-notch quality assurance across all software development activities. The successful candidate will spearhead the transformation of our testing processes, moving towards a predominantly automated testing framework, while also managing metrics monitoring, playbook development, and fostering cross-functional alignment on quality standards.

Note, this position can also be based in our McLean, VA office.

Responsibilities

• Lead and manage the Quality Assurance team, comprising manual testers and software engineers in test, to ensure effective execution of testing strategies.
• Develop and implement a comprehensive strategy to transition from manual to automated testing processes, aiming for a significant reduction in manual testing reliance.
• Oversee the development, maintenance, and execution of automated testing frameworks and scripts.
• Monitor and report on key quality metrics, including automated test coverage, defect rates, and other relevant performance indicators.
• Collaborate with development, product, and operations teams to integrate quality assurance processes throughout the software development lifecycle.
• Establish and refine quality assurance policies, procedures, and standards to align with industry best practices.
• Drive the creation and implementation of testing playbooks, ensuring consistent and efficient testing methodologies across projects.
• Manage resources effectively to meet project deadlines and quality benchmarks.
• Foster a culture of continuous improvement, encouraging innovation and efficiency in testing practices.
• Provide mentorship, guidance, and career development opportunities to team members.

Required skills

• At least 5 years of experience in quality assurance, with a minimum of 2 years in a leadership or management role.
• Proven track record of leading quality assurance teams in software development environments.
• Extensive experience with automated testing tools and frameworks.
• Strong understanding of software development methodologies and lifecycle.
• Demonstrated ability to drive cross-functional collaboration and alignment on quality initiatives.

The annual base salary listed below for this role is based on experience, skills, education, relevant training and geographic location. Company bonus, incentive for sales roles, equity, and benefits are