Job Description Summary

The Software Asset Manager – Operational Lead & Support is responsible for day-to-day execution of Software Asset Management processes and supporting the strategic SAM program. This role serves as the operational lead for non-strategic and lower-complexity software agreements and provides analytical and execution support for strategic suppliers managed by SBP. The position helps ensure accurate software inventory, effective license utilization, and operational compliance with ITIL 4 and CMMI-aligned processes.

Job Description

Essential Responsibilities:

In this role, you will:

Operational Lead for Non-Strategic Agreements

• Serve as primary operational owner for non-strategic, lower-risk software agreements and vendors (e.g., departmental tools, niche vendors, smaller contracts).
• Manage the software lifecycle for these agreements, including requests, approvals, procurement coordination, deployment tracking, changes, and retirement.
• Ensure that all operational activities for non-strategic vendors comply with SAM policies, standards, and documented procedures.

Operational SAM Execution

• Perform daily SAM tasks such as entitlement and installation reconciliation, maintenance of software inventories, and management of license allocations.
• Monitor and help improve data quality across SAM tools, CMDB, deployment tools, and procurement systems.
• Support reclaim/uninstall campaigns and optimization initiatives to reduce unused or underutilized software.

Support for Strategic Suppliers and Renewals

• Provide analysis and operational support to SBP for strategic and complex software suppliers and global agreements.
• Prepare data and analyses for renewals, true-ups, and license position assessments, including usage reports, baselines, and scenario comparisons.
• Execute remediation and optimization actions defined by the SBP for strategic portfolios.

Renewals and Small Contract Management

• Lead renewal preparation and operational execution for non-strategic and smaller software contracts.
• Coordinate with Procurement to ensure accurate demand forecasting, right-sizing, and contract hygiene.
• Identify unusual usage patterns, risks, or complexities and escalate to the SBP as needed.

Metrics, and Documentation

• Generate operational reports on compliance, utilization, unused software, license consumption, and inventory accuracy.
• Maintain process documentation, standard work, and work instructions for SAM operational activities.
• Provide data input and insights for SAM dashboards and maturity metrics used by the SBP and leadership.

Compliance, Controls, and Audit Support

• Support internal and external software audits by preparing evidence, inventory snapshots, entitlement documentation, and reconciliation reports.
• Help implement and monitor controls that reduce license non-compliance and security risks related to software.
• Ensure adherence to ITIL 4-aligned processes and contribute to CMMI-based process improvement efforts.

Continuous Improvement and Collaboration

• Identify operational pain points, process gaps, and improvement opportunities based on daily execution experience.
• Collaborate with the SBP and other stakeholders to standardize and refine SAM processes and tools.
• Work closely with IT operations, Service Owners, Procurement, Security, and Finance to embed SAM activities into routine workflows.

Required Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate’s degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience 
• Minimum 3 years of professional experience in in Software Asset Management with experience and knowledge of an industry tool such as Service Now, Flexera, USU(Aspera) etc.
• Practical experience with software licensing, including:
  • Managing licenses across multiple vendors and agreement types
  • Supporting compliance checks, true-ups, audits
  • Maintaining accurate entitlement and installation/inventory records.
• Familiarity with SAM/ITAM tools, such as:
  • Flexera, ServiceNow SAM Pro, Snow, Ivanti, or similar
  • Discovery/inventory tools (e.g., SCCM/MECM, Tanium, BigFix) for reconciliation.
• Strong analytical and data skills, including minimum of MS Excel or similar tools (pivot tables, lookups