Software Architect, Sales & Success

Job Requisition ID #

Position Overview

Autodesk is looking for a Software Architect, CRM to work hybrid/remote on our Chief Operating Officer's Architecture team, reporting to the Distinguished Architect (Sales, Marketing and Success). You will join a team of architects who take Autodesk through a digital transformation that focuses on a taking our business models to a new modern tech stack. You will provide strategic solutions and help define and enable our sales, customer success strategy, go-to-market success and influence the way we operate by identifying and defining a scalable and secure technology stack.

Preference for candidates in the Bay Area or US in Pacific through Eastern time zones. Our teams are geographically dispersed, and you will need to flex your schedule to accommodate global time zones

Responsibilities

• You will holistically lead solution architecture to create and guide the direction and development of the strategic roadmap to support Sales and Customer Success

• Defining end-to-end system architecture across third-party systems and internal systems for sales, customer success goals

• Collaborate with Product & Engineering Managers

• Stay on top of the latest innovations in the Sales, Customer Success domains in areas such as CRM, Data, Data Policy, systems including CRM/CDP/Customer Success Platforms ,composable architectures, generative AI and ML, Salesforce Einstein

• You will guide technology strategy and stay ahead of trends across a range of sales, customer success technologies. Guide on building a modern cloud-based, event-driven data systems and common data services that scale to meet the needs of our business

• Frequent collaboration with multiple partners (Go-to-market, Product Managers, Engineering, Architects) to define future state sales, customer success technical needs, design data integrations, understand enterprise landscape and future technology direction to support sales, customer success and business transformation

• Determine and implement build versus buy strategies, provide architecture and systems processing guidance ensuring the efficiency, security, and support of the enterprise architecture compliance

• Build data models, conceptual and logical, in partnership with business and systems architects across sales, customer success domains

• Ability to take a topic of higher complexity and break it into topics that are clear for technical and non-technical stakeholders

• Influence end-to-end architecture decisions and direction according to our needs and application of modern technologies and methodologies

• Provide research and business analysis to assist business architects to work towards upcoming programs

• Ensure non-functional requirements such as availability, scalability, reliability, security, compliance, and governance are all in place

Minimum Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems or other technical areas

• 12+ years' experience delivering software with a focus on Sales, Customer Success and CRM domains

• Certifications in Salesforce Stacks

• Experience working with a cross-section of data integrations (APIs, front-end, backend, security, data, service, persistence layers, automated testing)

• Domain knowledge of marketing, CRM, ERP, customer success and data analytics tools

• 8+ years experience with customer success / sales systems demonstrating knowledge of Sales Cloud, Success Cloud (Salesforce), business process mapping, customer journey mapping, and multiple processes including digital marketing, customer relationship management

• Experience as an architect for a large organization in major software domains

• Experience with compliance and data governance (GDPR, SOX, etc.)

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world a