Social Work Case Manager, Complex Care (MSW, Remote)

Job Description

A bit about this role: 

• The Complex Care Department is a highly collaborative, multidisciplinary team of clinicians, case managers, and social workers united by our mission to build a better care delivery system for Devoted’s most complex members.

• This position, Social Work Case Manager, provides whole-person clinical, social, and logistical support for patients with complex chronic conditions, frail elders, and patients at high risk of hospital admissions.

• You will serve our patients as an advocate, coach, and connector, working to identify and eliminate socioeconomic and psychosocial barriers to health and self-efficacy.

• You will be at the heart of our integrated care model, helping members with the highest needs navigate a complex healthcare system.

Required skills and experience:

• Master’s degree in social work and active license with the willingness to gain additional state licenses as identified by program need

• Minimum of 3 years working in medical social work, case management, or care coordination

• Embrace, crave and be comfortable with new and ever-changing technologies

• Self-starter with ability to succeed in a work-from-home environment

• The ability to comfortably multi task: you’ll be listening, talking, evaluating and writing notes all at the same time 

• Strong interpersonal and communication skills

• Comfortable working with patients over video and phone

• A passion for making healthcare better for patients, solving complex problems, and supporting the delivery of healthcare that we would want for our own family members

Desired skills and experience:

• Bilingual fluency (written and spoken) in Spanish, Creole, or Vietnamese.

• Experience with the Medicare Advantage population and health insurance systems

Responsibilities and Impact will include:

• Interdisciplinary Collaboration: Work seamlessly with clinicians, case managers, and community health workers to ensure cohesive, patient-centered care.

• Psychosocial Screening & Planning: Conduct comprehensive social needs screenings and develop individualized care plans that align community, clinical, and financial resources.

• Complex Family Support: Assist in navigating complex family/support issues, recognizing caregiver burnout, and facilitating access to needed emotional and practical resources.

• Advanced Care Planning: Facilitate sensitive discussions regarding advanced care planning, end-of-life planning, and palliative or hospice care transitions when appropriate.

• Behavioral Health Coordination: Assess behavioral health needs and coordinate care with the Devoted Medical Behavioral Health Team.

• Regulatory Compliance: Uphold compliance standards, including investigating and reporting concerns for patient abuse, neglect, or exploitation.

Salary range: $70,000 - $85,000 annually

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Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract