SOC Tech Support (Student)
American UniversityAbout the role
Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.
This position is available only to enrolled American University students.
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Department:
School of CommunicationTime Type:
Part timeFLSA Status:
Non-ExemptJob Description:
Summary:
SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Spring 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology.
Essential Functions:
Provide on-call assistance for faculty and staff regarding classroom technology issues.
Answer our help desk phone and troubleshoot classroom tech-related questions or errors.
Operate basic projection system and AV equipment during classes and in the theater.
Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space.
Staff the equipment checkout desk and assist with equipment check-ins/returns.
Perform basic equipment inspections and help transfer gear (as able).
Assist with setup and basic operation of studio equipment.
Provide in-room support for ongoing classes and events.
Position Type/Expected Hours of Work:
Part-time.
10 expected hours per week.
Salary Range:
$18.00 - $19.00 per hour.
Preferred Education and Experience:
Familiarity with classroom A/V systems, media production gear, or customer service.
Communication and problem-solving skills.
Willingness to learn and provide support across different environments.
Additional Eligibility Qualifications:
Flexible scheduling is available based on student availability and course schedule.
Opportunities for continued employment during the academic year.
Other Details
This position is available only to enrolled American University students.
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
American University is an
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