SOC Operations Manager/Lead

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

Job Family:

Business Operations

Job Qualifications:

Skills:

Communication, Operations Management, People Management

Certifications:

Experience:

10 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT has an opportunity for a dynamic and collaborative SOC Operations Manager to join our team. This SOC Operations Manager will be a member of our team supporting the Administrative Office of the U.S. Courts (AOUSC), Information Technology Security Office (ITSO). As a team member, the SOC Operations Manager will work collaboratively with federal and contractor staff to ensure the SOC effectively meets the security operations requirements in a timely and comprehensive manner.

HOW A SOC OPERATIONS MANAGER/LEAD WILL MAKE AN IMPACT

• Operations Management to ensure the smooth running of daily operational requirements
• People Management, including motivating team members towards a common goal and planning follow-up and evaluation of team members’ performance objectives
• Performance Management, i.e., aligning operations KPIs towards the company’s objectives
• To ensure excellent customer service at all points in time while interfacing with customers/ global business owners.
• To ensure excellent quality of service as per SLAs for customers and KPIs.
• To work with team members to provide support and assistance to team members in their daily work

Operations Management

• Work with the Program Manager to Implement and monitor KPIs
• Analyze trends and derive relevant action plans to correct or improve low-performance
• Ensure SOPs are followed through regular audits and analysis
• Report promptly on escalations and negative trends to management
• Propose solutions to prevent mistakes
• Adopt a continuous improvement mindset

People Management

• Monitor and manage individual performance
• Implement action plans to close the gap between low and high performers
• Ensure proper coverage is maintained for each shift, including holidays
• Motivate team members to promote team cohesion
• Work with the Program Manager to reward and recognize team members’ efforts and good work.
• Develop team members to ensure skill levels match current and future operational and customer requirements.

Performance Management

• Implement required strategies to ensure ongoing high levels of customer satisfaction through regular reviews (case audits) and provide continuous service improvement.
• Ensure adherence to established policy procedures & processes
• Assist the Program Manager with generating reports and ensuring all reporting is done on time
• Assist the Program Manager in conducting employee performance reviews in accordance with company policy.

Interface Management

• Participate as needed in regular meetings with customers & relevant stakeholders.
• Manage escalations by keeping all stakeholders in the loop regarding actions being carried out.
• Participate regularly and actively in all management and process meetings

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field. Advanced degree preferred.
• Minimum of 5 years of experience in a SOC environment, with at least two years in a leadership role.
• Proven experience in managing 24x7x365 security operations.
• Strong understanding of cybersecurity principles, threat landscapes, and attack vectors.
• Proficiency with security technologies such as SIEM, IDS/IPS, firewalls, EDR, and threat intelligence platforms.
• Knowledge of regulatory requirements and industry standards (e.g., NIST, ISO, GDPR).
• Relevant certifications such as CISSP, CISM, GIAC, or equivalent.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certificati