Snr. Salesforce Administrator (Remote)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only. 

The Opportunity

Join our technology team as a seasoned Salesforce expert who keeps our CRM ecosystem running flawlessly and evolving to meet business needs. As Senior Salesforce Administrator, you'll be the central force behind our salesforce.com deployment—ensuring our sales, operations, and leadership teams have a reliable, well-configured platform that actually makes their work easier. You'll own the day-to-day health of our Salesforce environment: configuring workflows, building automation, solving user challenges, and continuously improving how teams interact with the system. As a senior member of the team, you'll serve as a subject matter expert in key areas of the Salesforce ecosystem, mentor junior administrators, and collaborate with stakeholders to drive strategic platform improvements. The successful candidate is highly technical, thrives on making systems work better, and takes genuine pride in being the person everyone trusts to keep our CRM running smoothly and securely.  

What You'll Do

Platform Administration & Expertise: Manage the daily operation of Salesforce Sales Cloud, handling workflows, process builders, flows, dashboards, reports, and system configurations that keep teams productive and data accurate. Serve as a subject matter expert in at least one facet of Salesforce, such as Lightning, CPQ, Communities, Revenue Cloud, or advanced automation.
User Support & Problem-Solving: Field requests and issues from internal users, identify common pain points, and devise practical solutions—whether that's automation, new configurations, or clear documentation that helps people help themselves. Track and resolve cases efficiently while maintaining high service standards.
Development & Enhancement: Build, test, debug, and document Salesforce components that meet functional requirements, working closely with stakeholders to turn business needs into working solutions. Lead the evaluation and implementation of new Salesforce features and capabilities.
System Maintenance & Optimization: Perform package upgrades, assess operational risks, implement monitoring improvements, and proactively maintain applications to prevent issues before they impact users. Define and implement focused monitoring and analysis to enhance the environment.
Cross-Functional Collaboration: Partner with Internal IT and InfoSec to ensure the platform meets performance, security, and availability expectations, and work with stakeholders to gather requirements, build solutions, and manage rollouts.
Data & Quality Oversight: Collaborate with database managers and review and mentor junior administrators to maintain high standards for both the Salesforce platform and the data integrity that makes it valuable. Ensure quality assurance across all team deliverables.
Project Leadership: Manage Salesforce-related projects from requirements gathering through deployment, ensuring timely delivery and clear communication with all involved teams. Evaluate and follow through on issues and problems until resolved or appropriately escalated.  

What You'll Bring

You're an experienced administrator who combines deep technical expertise with strategic problem-solving—someone who understands that great systems administration means making technology invisible so teams can focus on their work, while also elevating the capabilities of the entire platform.

Required Qualifications:

• 5+ years of hands-on Salesforce Administrator experience with Sales Cloud, where you've managed configurations, built automation, and supported