Site Supervisor

We have an exciting opportunity for a Site Supervisor in Central Miami. The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location. 

Responsibilities 

• Supervises staff consisting of Biometrics Technician(s) (BT), Receptionist and/or Tiger Team BTs, if assigned.  

• Reports directly to Regional and/or Deputy Regional Manager. 

• Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract. 

• Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation.  

• Manages staff scheduling to maximize the ASC’s designated capacity. 

• Prepares and submits timely and accurate reports to the PMO.  This includes the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested. 

• Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation. 

• Provides leadership, guidance, motivation and career development assistance to ASC employees.  

• Ensures adherence to company and Program workplace policies. Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues. 

• Maintains close coordination with the Regional Managers and Operations Coordinator. 

• Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel. 

• May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training.  

• Performs Biometrics Technician, Receptionist, and IDP functions as needed.  

• Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist. 

• Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC. 

• Maintains all documents and records required for the administration of the ASC. 

• Submits timely recruiting and employment documents as required. 

• Performs other related duties as assigned or requested. 

Minimum Qualifications 

• High School Diploma or equivalent. 

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is